Overnight Bilingual Corporate Travel Concierge

7 months ago

Toronto, Canada John Paul Full time

**ABOUT JOHN PAUL**

John Paul is the world’s leader in premium concierge services. At John Paul, people and innovation are at the heart of our business. Whether it’s to serve our numerous clients, prestigious members, or amazing employees, we uphold values of service excellence and an impeccable commitment to everyone.

This is an exciting time to come work with a global team of concierges and enjoy amazing employee benefits.

**ABOUT THE ROLE**

As a Corporate Travel Concierge, you will focus on providing exceptional, high-touch service by assisting customers who call in for travel arrangements, dining, event planning, research, personal shopping, and more.

**Enjoy working from home**

We're looking for travel enthusiasts who are available to work from 9:30 PM or 10:00 PM to 6:30 AM or 7:00 AM with two consecutive days off during the week. The salary for this role is $27.00 per hour ($56,160 annually), which includes an overnight shift differential. The Overnight Corporate Concierge position is fully remote; please be advised that you may be asked to visit the Toronto office for periodic software updates and training.

Fluency in French and English is required for this role.

**OVERNIGHT CORPORATE CONCIERGE KEY RESPONSIBILITIES**:

- Leverage John Paul's network of vendors and travel partners to book travel and fulfill requests.
- Build experiences that leverage direct/personal knowledge of the client’s personality and desires.
- Provide Program Benefit Support for questions about membership benefits, reward point redemptions, and statement credits.
- Sharing insight/feedback received through interactions with the client members to the manager.
- Promote collaboration with team members, management, and sustain a respectful work environment.
- Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality.
- Any other duties that are needed to drive to the vision, fulfill our mission and abide by the values of this organization.

**OVERNIGHT CORPORATE TRAVEL CONCIERGE JOB QUALIFICATIONS**:

- **Minimum 1-year experience within a call center environment, preferably for a financial services organization, a luxury brand, or a travel services provider**:

- **Travel and hospitality experience required**:

- **Bilingual in English and Canadian French is required**:

- Must be proficient at communicating verbally and/or in writing
- Have flexibility in work schedule to work evenings and/or weekends with two consecutive days off per week
- Possess an exemplary positive attitude; is passionate about offering unparalleled customer service and excels in maintaining excellent associate relations
- Excellent organizational skills
- Must be authorized to work in Canada

**BENEFITS, PERKS, & CULTURE ADD**
- Competitive salary, paid time off, quarterly bonuses, and other incentives
- Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, and more)
- Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support
- Employee engagement events (in-person and virtual) all year-round
- Career growth opportunities
- Access to an online library to learn key areas of the business
- Exclusive discount and travel programs with ACCOR Hotels and our preferred partners
- Receive an IATA card with additional travel benefits and discounts

**EEO — We are an Equal Opportunity Employer**

John Paul and Service Concierge Canada Inc. value diversity and respect in the workplace, it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. John Paul is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise if you require accommodation.

**MORE ABOUT JOHN PAUL**

**VISA REQUIREMENTS**

Canada Work Authorization is required.

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