Regional Outside Parts Sales Manager

7 months ago

Surrey, Canada First Truck Centre Full time

**Position**:Regional Outside Parts Sales Manager - Canada South**

**Position Type**:Fulltime - Salaried**

**Location**: Surrey / Abbotsford**

**Work Schedule**: Monday
- Friday, 40 hours per week**

**Position Overview**

Reporting to the Director of Parts - Canada, the Regional Outside Parts Sales Manager - Canada South will leverage their knowledge and years of management experience in the dealership and trucking industry to align the activities of regional outside parts sales team in pursuit of operational excellence, by coaching and guiding the team to understand financials and how to optimize leadership outputs for the business. Directs and oversees regional locations day-to-day outside parts sales operations.

**Compensation**
- Competitive base salary.
- Generous accrued vacation time.
- Company-paid extended health coverage that includes medical, dental, and vision.
- Basic life insurance, disability, and wellness programs.
- Employer RRSP matching.

**Primary Job Functions**

**Leadership & Team Management**
- Leads, mentors and coaches a high-performing team to ensure success.
- Conducts timely and constructive performance evaluations.
- Models desired behaviors and contributes to creating a respectful work environment.
- Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
- Ensures delivery of targets through individual recognition, performance reviews, people management and rewards
- Plans for achieving individual and divisional targets aligned with company strategies and policies.
- Builds genuine employee passion for all brands and champions elite customer service.
- Partners with locations and managers to curate high potential talent recruitment and ensures that development is prioritized.
- Provides leadership to the assigned region, overseeing stores activities.
- Identifies opportunities for improvement in the store region; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.

**Operational Oversight**
- Analyzes trends and results to determine the company's gross profit and annual unit plans. Monitors gross profit tracking, assists with adjustments in the approach as needed to prioritize the budget and ensure integrity in all actions.
- Develops field sales action plans to facilitate the implementation of the regional sales programs.
- Reviews and analyzes regional sales and operational records and reports; uses data to project sales, determine profitability and targets, and to identify potential new markets.
- Ensures compliance with standards and regulations.

**Business Strategy**
- Collaborates with executive leadership to develop territories, sales quotas, and strategies.
- Collaborates with outside parts sales team to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
- Establishes sales objectives by projecting expected sales volume, forecasting, and developing sales quotas for territories and the region.
- Oversees regional budgets, monitors, and approves expenses.
- Fully engages in the annual Business Plan process, developing stretch targets; coach managers on how to manage results.
- Understands and manages the impact of business activities on working capital.
- Partners heavily with central operations to optimize operational goals.

**Sales and Marketing**
- Develops and implements marketing programs, promotions, and sales objectives, including forecasting sales volumes, to increase sales, introduce new services, and achieve projected quotas for territories and the region.
- Schedules and directs regular sales meetings and events to share information, set and revise goals, and to increase morale.
- Maintains knowledge of market, competition, and best practices and trends in sales techniques and strategies.
- Maintains a thorough understanding of company's products and/or services, and those of immediate competitors in the surrounding market.
- Recommends services and product enhancements to improve the sales potential and customer satisfaction.

**Customer Experience**
- Meets with customers to discuss their evolving needs and to assess the quality of the company's relationship with them. Maintain constant focus on defining, measuring, and improving the customer experience.

**Qualifications**
- Minimum 5 years of management experience in dealership/trucking industry
- Post Secondary education in Business or a related field is an asset
- Certified Journeyperson Parts Technician is an asset.
- Strong verbal and written communication skills.
- Excellent sales, customer service skills, and proven negotiation skills.
- Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
- Strong knowledge in business management and operational practices
- Experience

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