Customer Service Representative

3 months ago

Brampton, Canada Hankook Tire Manufacturing Tennessee Full time

Position Identification:

- Job Title: Customer Service Representative
- Job Function: Customer Service
- Report to: Operations & Customer Service Supervisor

Job Purpose:
The Customer Service Representative is responsible for client relations, order processing, processing of marketing and sales programs, reporting, accounting, daily shipping, and working with transportation companies.

Key Accountabilities:

- Creating and maintaining relationships with clients and providing information and service upon request
- Creating inquiries to maximize sales and meet customers' expectations
- Processing orders with maximum accuracy and minimum time while maintaining good relationships with customers
- Processing orders while maintaining the customer's reception schedule (RDD), and keeping management informed and updated during the process
- Following up with customers about pending orders, shipments, and invoicing.
- Communicating with customers to be the first response to customers' general inquiries and to provide solutions to customers' issues.
- Process GI.
- Create a sales report for the customer
- Generating reports to ensure all orders that meet Hankook Tire shipping policy are shipped out immediately
- Responsible for daily shipping to maximize sales and minimize shipping cosdts
- Reporting about customers with open order status, backorders, and product ETAs regularly
- Reporting to management about the status and the progress of outbound orders while supporting and working with the sales team to maximize sales
- Reviewing invoice errors with the Pricing Department, and processing invoices, cancellations, and credit/rebill requests
- Working with various transportation companies to move the products to their destination on time with no OS&D issues
- Assisting ad-hoc data and reporting requests
- Any other duties/responsibilities may be assigned

Level of Accountabilities:

- Individual contributor

Core Competencies:

- Team player with good problem-solving skills
- Self-motivated, confident, energetic, and creative with good initiative
- Superior customer-relation manners and strong interpersonal skills
- Strong written and verbal communications skills
- Accuracy, follow-through, and fine attention to detail
- Ability to work well independently on several projects concurrently, and possess excellent communication, organizational and creative thinking skills
- Adapts to changing business needs, conditions, and work responsibilities
- Trust-worthy through consistent honesty and professionalism in all interactions
- Patient, understanding, and responsive

Qualifications:

- University Degree or College Diploma required in Marketing, Business Administration, or other related analytical disciplines
- At least 5 years of relevant experience in the tire industry or the automotive industries is preferred
- Proficiency in English is a must
- Familiarity with SAP is preferred
- Proficient with MS Office Suite

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