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Customer Service Representative

2 months ago

Brampton, Ontario, Canada Charger Logistics Inc Full time
{"title": "Customer Service Representative", "content": "Join Our Team at Charger Logistics Inc.

We are seeking a highly motivated and customer-focused individual to join our Customer Service Department based out of our Brampton, ON office. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Develop and maintain in-depth knowledge of our products and services.
  • Build strong relationships with customers through effective communication and problem-solving skills.
  • Provide timely and accurate updates on shipment status and resolve customer-specific freight issues.
  • Process customer orders and ensure accurate and efficient delivery of goods.
  • Collaborate with other departments to clear customs paperwork and ensure seamless logistics operations.

Requirements:

  • College diploma or university degree in a related field.
  • Previous experience in logistics and customer service is an asset.
  • Excellent problem-solving and conflict resolution skills.
  • Strong time management and prioritization skills.
  • Proficient in Microsoft Office and ability to learn new software and systems.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and entrepreneurial work environment.
", "lang_code": "en-US"}