Client Service Representative, Corporate

4 weeks ago

Dartmouth, Canada Payworks Inc. Full time

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where **Doing Right by People**_ _is our purpose.

**DOING RIGHT BY PEOPLE - IT’S WHAT WE DO**:
**WHY YOU SHOULD CHOOSE PAYWORKS**:

- Comprehensive employer paid benefits for you and your family and excellent pension plan with employer contributions.
- Plenty of professional development opportunities.
- Community-minded culture - Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
- Time and flexibility to meet your needs - Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
- Cool perks - Annual wellness subsidy, Costco membership, fun office environment and events, regularly scheduled fitness classes, and more

**PROVIDE AN EXCEPTIONAL CLIENT EXPERIENCE** - IT’S WHAT YOU’LL DO***:

- ** Support great products** - Using the product input requirements specific to each client, you will enter information and data to maintain integrity that affects the product efficiency and reliability. Your keen attention to detail will be needed as you administer changes to company set-up, input payroll data and analyze weekly scheduled payroll. Using the information you gather, you will progress and determine appropriate actions to be taken to ensure continuity of payroll processing while balancing multiple client commitments.
- ** Enhance your career** - We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. We will provide a solid training experience to set you up for success

**WHAT YOU’LL NEED TO SUCCEED***:

- Previous customer service and/or payroll experience.
- Strong technical skills with a proficiency in systematically using Payworks products and systems.
- Basic product knowledge on workforce management solutions (Payroll, HR, TM and HR).
- Excellent verbal and written communication and customer service skills.
- Strong team building skills and the desire to achieve shared goals.
- Ability to work independently and demonstrate resourcefulness in the use of available tools and support.
- Experience adapting to tight deadlines, heavy workloads, and sudden or frequent changes in priority in order to accomplish objectives.
- Strong analytical, organizational and logical problem-solving skills.
- PCP Certification or related studies, or equivalent combination of education and experience, would be considered an asset.

**We are proud to support a Flexible Work Plan that allows employees, in collaboration with their leader, to choose the work location that best suits their work and lifestyle. The **Client Service Representative **reports into the Payworks office, however has the option to work in the office or on a hybrid work model.

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