Overnight Veterinary Client Service Representative

3 months ago

Dartmouth, Canada Ethos Veterinary Health Full time

Are you passionate about providing exceptional care for pets in need? Do you thrive in a collaborative environment where continual learning and growth are encouraged? Join our team at **Maritime Veterinary Emergency + Specialty Centre**, where we are dedicated to delivering top-tier veterinary services in a state-of-the-art facility that recently opened in May 2024

**About Us**: Located in the heart of Dartmouth, Nova Scotia, our **_BRAND-NEW 24,000-square-foot hospital_** is set to become a beacon of compassionate care for pets across the greater Halifax Regional Municipality. From emergency services to specialized treatments, we are committed to excellence in patient care and client service. Embrace the charm of the east coast lifestyle while enjoying the amenities of a vibrant city, including festivals, outdoor activities, and culinary delights.

**Position Overview**: As a **Client Service Representative**, you will be the face of our hospital, providing exceptional service to clients and their beloved pets. Working alongside experienced veterinarians and a dedicated team, you will play a crucial role in ensuring a positive experience for both clients and patients.

**Compensation**:

- $19-$25 pending skills assessment leveling
- $2.50 Shift Premium:

- Weekdays from 5p - 8a
- Weekends: Any hours worked between Fridays 5p - Mondays 8a

**Schedule**:

- Aiming for three 12-hour shifts
- Overnight hours currently needed

**Job Requirements and Responsibilities**:

- Demonstrate excellent customer service and communication skills
- Previous experience as a receptionist in a veterinary emergency hospital setting preferred
- Display compassion and patience toward clients
- Interact positively in a team environment with members of the medical treatment team
- Answer incoming phone calls from clients, veterinarians, and employees
- Greet clients and pets upon arrival
- Handle emergency situations efficiently and calmly
- Present billing estimates to clients and collect payment for bills
- Admit and discharge animal patients
- Provide regular updates to clients regarding the status of their pet and/or wait time
- Document phone conversations in the electronic system
- Maintain and file patient records and complete all necessary paperwork
- Enter patient information into the company electronic system
- Maintain cleanliness of the facility including sweeping, mopping, and wiping down surfaces
- Other tasks assigned by supervisor

**Benefits**:

- Opportunities for career advancement and continuing education
- Supportive work culture fostering collaboration and growth
- CE Allowance
- Uniform Allowance
- Paid Time Off
- Sick Time
- Shift Premium
- Holiday Premium
- Medical/Dental/Vision
- RRSP with employer match
- Disability Insurance
- Life Insurance
- Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act._
- Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation._
- Tags: RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse_

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