Program Assistant

7 months ago

Kitchener, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**The Role**:
Provides customer service to social assistance recipients/applicants, the public, staff, and community agencies. Provides administrative and clerical support to divisional staff and public. Enters and records related data.

**Duties/Responsibilities**:
Provides client service by responding to questions from clients, the public, divisional staff, employers, legal, insurance companies, Provincial Ministries and community agency representatives (phone, online, correspondence). Maintains programs inboxes. Takes messages and forwards urgent requests.

Prepares and maintains forms, reports, memos, agendas, minutes, letters, vendor request invoices, and templates. Provides information to stock resource library. Assists to copy/prepare/update group materials. Assists to set up for meetings and events.

Maintains filing system per provincial/divisional/corporate policies and procedures. Creates, searches, retrieves, transfers, tracks, and arranges off-site file storage.

Troubleshoots problems with computers and office equipment and requests technical service and support when appropriate.

Schedules client appointments, staff availability, volunteer orientations, workshops, staff training and meetings, and promotional advertisements in local media. Books interpreters. Updates external website.

Collects and enters information to municipal/provincial/federal databases and reviews information for completeness based on criteria. Gathers and distributes information from external/internal databases and information sources to support program operations.

Orders and maintains office supplies.

Collects and reports data from multiple sources for program reporting as required by Municipality and Provincial programs.

Prepares requisitions for payment of goods/services, obtains signatures, and forwards to Finance for processing. Maintains bus tickets and petty cash. Creates, receives, processes, and reconciles invoices from/to vendors and service providers. Receives, tracks, and forwards cheques to Finance. Monitors, reconciles, and forecasts operating expenses for program budgets, using the corporate financial system. Runs related reports for management. Has a p-card for program purchases.

Has contact with clients, community agencies, pharmacies, dental clinics, lawyers, provincial staff, police, and the public to provide customer service, respond to questions regarding program information and procedures, schedule sessions, and confirm/exchange information. Places and follows up on orders with service suppliers.

Backs up other administrative staff as assigned.

Performs other duties as assigned.

**Knowledge, Skills & Abilities Required**:
Knowledge of office procedures, word processing, reading, math, and writing skills acquired through a grade 12 education plus 3 years of related experience (or equivalent combination of education and experience).

Knowledge of and ability to follow corporate policies and procedures, and legislation (e.g., social assistance, privacy and freedom of information).

General knowledge of other social service, employment, and community service agencies to refer clients.

Ability to perform work accurately and meet deadlines.

Communication and customer skills to provide client service (answer questions over the phone, in writing); and participate as an effective team member.

Computer skills with ability to use software such as Microsoft Office; municipal/provincial/federal databases; a document management system; and the internet.

Ability to occasionally travel within Waterloo Region.

Ability to support and demonstrate the Region’s values.

We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage, and celebrate our diversity. The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number 519-575-4400, or TTY number 519-575-4

  • Program Assistant

    3 months ago

    Kitchener, Canada City of Kitchener Full time

    **Program **Assistant (Program & Resource Services)** **(**Temporary **Part**-**Time** for approximately 10 months**)** **Competition Number** 2024-453 **Job Code** 1503 **Posting Date** October 31, 2024 **Closing Date** November 8, 2024 (at 6:00pm) **Job Status** Temporary Part-Time The **City of Kitchener** is a vibrant and dynamic city of...

  • Assistant Program Manager

    2 weeks ago

    Kitchener, Canada St. Mary’s General Hospital Full time

    **Work Type: Full Time** - St. Mary’s General Hospital’s renewed vision of ‘Inspiring excellence. Healthier Together’ lays out a plan for growth, and innovation that will keep pace with the community and region that it serves. It also reflects our strong culture and values of compassion, respect, inclusion, integrity, collaboration and innovation...

  • Assistant Program Manager-medicine

    2 weeks ago

    Kitchener, Canada St. Mary’s General Hospital Full time

    **Work Type: Full Time** - St. Mary’s General Hospital’s renewed vision of ‘Inspiring excellence. Healthier Together’ lays out a plan for growth, and innovation that will keep pace with the community and region that it serves. It also reflects our strong culture and values of compassion, respect, inclusion, integrity, collaboration and innovation...

  • Program Assistant

    7 months ago

    Kitchener, Canada Region of Waterloo Full time

    **Job Req ID**:1122**Department**:Employment and Income Support Employment TeamProgram Assistant (Community Services) **Job Number**:1122**Job Type**: Full-Time - **Location**: 20 Weber St E - 20 Weber - **Job Category**: Administration - **Number of Positions**:1 - **Department**: Employment and Income Support Employment Team - **Division**: Community...

  • Recreation Assistant

    7 months ago

    Kitchener, Canada Region of Waterloo Full time

    **Job Req ID**:1169**Department**:Community Alzheimer ProgramsRecreation Assistant (Community Alzheimer Program) **Job Number**:1169**Job Type**: Part-Time Unscheduled - **Location**: 247 Franklin St N - Sunnyside Home - **Number of Positions**:1 - **Division**: Community Services - **Hours of Work**: No guaranteed hours, shift times will vary. - **Union**:...

  • Program Assistant

    7 months ago

    Kitchener, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Program Assistant

    5 days ago

    Kitchener, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Program Assistant, Personal Support Worker

    1 month ago

    Kitchener, Canada Conestoga College Full time

    **Requisition #**:24-0630R1** **Location**: Doon **Department**: School of Health & Life Sciences **Payband**: E **Starting Rate**: $28.78 **Payband Range**: $28.78 - $33.37 **Hours/Week**: 37.5 hours/week **Posting Date**: Thursday, December 12, 2024 **Closing Date**: Thursday, December 19, 2024 at 11:59 PM EST **Vacancy Type**: Support Staff -...

  • Program Support

    3 weeks ago

    Kitchener, Canada John Howard Society of Waterloo-Wellington Full time

    December 23, 2024 PROGRAM SUPPORT **(Temporary, Full Time - 35 Hours/Week)** **5 month Contract** Internal/External Job Posting John Howard Society of Waterloo-Wellington (JHSWW) is looking for a new team member to join our team as a Program Support. We offer an excellent work environment and competitive company benefits. As a community-based charitable...

  • Program Assistant

    3 months ago

    Kitchener, Canada City of Kitchener Full time

    **Program Assistant (Kitchener Market) PT** **Competition Number** 2024-436 **Job Code** 1154 **Posting Date** October 17, 2024 **Closing Date** October 24, 2024 (at 6:00pm) **Job Status** Continuous Part-Time The **City of Kitchener** is a vibrant and dynamic city of approximately 292,000, in the heart of southwestern Ontario. As the largest...

  • Guest Services Program Assistant

    3 months ago

    Kitchener, Canada Region of Waterloo Full time

    Guest Services Program Assistant (Schneider Haus) **Job Number**:1877 **Job Type**: Temporary Full-Time **Temp Contract Length**: 6 months **Location**: 466 Queen St S - Schneider Haus **Job Category**: Hospitality/Tourism **Number of Positions**:1 **Department**: Historic Sites **Division**: Planning, Development and Legislative Services **Hours of...

  • Christmas Food Program Administrative Assistant(S)

    4 months ago

    Kitchener, Canada House of Friendship Full time

    At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Program Assistant

    2 months ago

    Kitchener, Canada Region of Waterloo Full time

    Program Assistant (Regulatory - Water Operations) **Job Number**:1885 **Job Type**: Full-Time **Location**: 2069 Ottawa St S - Mannheim Water Treatment Plant **Number of Positions**:1 **Department**: Tech Ops and Proj Mgmt **Division**: Engineering and Environmental Services **Hours of Work**: 35 **Union**: CUPE 1883 **Grade**: CUPE 1883 Grade 006 **Salary...

  • Office and Program Assistant

    5 months ago

    Kitchener, Canada City of Kitchener Full time

    **Office and Program Assistant (Community Centre)** PT** **Competition Number** 2024-359 **Job Code** 0473 **Posting Date** August 22, 2024 **Closing Date** August 29, 2024- (at 6:00pm)**Job Status** Continuous Part-Time The **City of Kitchener** is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the...

  • Program Coordinator

    3 days ago

    Kitchener, Canada Clearpath Inc. Full time

    **Position: Program Coordinator** **Location: Kitchener, ON** **Job Type: Full-Time Permanent** **Experience: 0-3 years’ experience** **Education: Bachelor's** **Division: OTTO Motors** **About OTTO Motors (Division of Clearpath Robotics)** **About the Job** Reporting to the Director, Program Management this position will provide coordinator support to...

  • Program Manager

    8 months ago

    Kitchener, Canada Support Ontario Youth Full time

    Program Manager - Skilled Trades Previous Experience: - 3-5 years of progressive program and/or project management and coordination experience - Experience working with adult education, employment and training sectors - 3-5 years of human resources management experience or supervisory experience including recruiting and interviewing **WORK SCHEDULE**: -...

  • Program Assistant- The Raw Carrot, Kitchener Ontario

    1 month ago

    Kitchener, Canada Mennonite Central Committee Full time

    Canada, Ontario, Kitchener Applications due: 19 Dec, 2024 **Job Synopsis** The Program Assistant will provide critical support to the Raw Carrot Site Manager, ensuring the smooth operation of kitchen activities, volunteer coordination, sales events, and community outreach efforts. This role requires a proactive individual with excellent organizational...

  • Program Manager

    2 weeks ago

    Kitchener, Canada Magellan Aerospace Full time

    Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide. At Magellan we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value. Employees are our...

  • Program Coordinator

    2 weeks ago

    Kitchener, Canada YMCA of Three Rivers Full time

    **YMCA of Three Rivers** **Program Coordinator - IWF Program (Immigrant Services)** ***CONTRACT - Full-Time **START DATE: ASAP** ***HOURS: 37.5 hours per week (evenings and weekends as required)** **LOCATION: Waterloo Region, ON - ability to work remotely** **APPLICATION DUE: This posting will remain up and active until filled.** Do you have a passion...

  • Program Manager

    7 days ago

    Kitchener, Canada Thresholds Homes and Supports Full time

    **Program Manager** **Posting No. 23-02-272** **Full-time** **Thresholds Homes and Supports Inc. is a community-based agency that promotes recovery and improved quality of life for people who are experiencing mental health and substance use issues by providing affordable housing and individualized, flexible support services through our wide-ranging...