Guest Services Program Assistant

2 months ago

Kitchener, Canada Region of Waterloo Full time

Guest Services Program Assistant (Schneider Haus)

**Job Number**:1877

**Job Type**: Temporary Full-Time
**Temp Contract Length**: 6 months
**Location**: 466 Queen St S - Schneider Haus
**Job Category**: Hospitality/Tourism
**Number of Positions**:1
**Department**: Historic Sites
**Division**: Planning, Development and Legislative Services
**Hours of Work**: 35
**Union**: CUPE 1883
**Grade**: CUPE 1883 Grade 005
**Salary Range**: $28.21 - $31.92 per hour**About Us**

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

Dish with One Spoon Wampum:
- Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Recognizing our shared humanity and land
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
- This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.**The Role**
- Performs customer service, reception, food services, program support, and gift shop duties at museums, specifically Schneider Haus.

**Duties/Responsibilities**

Performs reception duties (e.g., receives/greets/orients visitors/groups, processes admission fees and payments, provides information).
- Responds to complaints. Makes service recovery gestures per established guidelines. Notifies management of issues that may require monitoring/follow-up and refers escalated issues.
- Performs opening/closing duties, as required (e.g., locks building, activates alarms).
- Assists in the gift shop including sales, merchandising, ordering, and re-stocking. Inventories stock on a regular basis by manually counting and recording through POS system. Maintains pre-established stock levels.
- Assists in the food services area, including self-service, food sales, quality control, cleanliness, safe food handling practices, waste controls, and re-stocking.
- Assists marketing staff with online promotions (e.g., social media).
- Assists with event set-up and exhibit openings, including table and chair and AV set up/tear down, cleaning, and cleaning plates and dishes, staffing reception table. Assists caterer with special requests.
- Records/maintains visitor attendance data. Assists with annual membership administration.
- Maintains, organizes, and reconciles revenue, petty cash, and cash float and prepares deposits for courier pickup. Prepares and distributes invoices (e.g., schools). Follows up with clients on outstanding invoices.
- Provides program support by coordinating school program bookings, group tours, birthday party bookings as the first point of contact. Prepares and distributes invoices for same.
Uses event booking software (e.g., schedules programs, prepare and distribute invoices, prints reports).
- Orders office supplies. Prepares and processes purchase orders and obtains approvals, as necessary. Arranges repair/servicing of office equipment; troubleshoots minor issues with POS system. Contacts IT for computer issues.
- Processes mail. Forwards employee expense statements and invoices to Finance.
- Prepares parking passes for volunteers and visitors, as required. Creates and posts simple internal posters/signage for events/gift shop.
- Performs related duties as assigned.

**Additional Duties/Responsibilities**

**Knowledge, Skills, and Abilities**
- Knowledge of customer service, office, and bookkeeping procedures acquired through a Grade 12 education plus 2 years of related experience.
- Knowledge of and ability to follow policies and procedures (e.g., financial processes).
- Organization skills to reconcile accounts and investigate and resolve financial discrepancies, maintain spreadsheets, and run reports.
- Communication and customer service skills to relay information and respond to inquiries from the public; exchange information with co-workers; train and write information for volunteers; and participate as an effective team member.
- Computer skills with ability to use software such as Microsoft Office and a point-of-sale system.
- Must provide an acceptable Police Information Check (Level 2) for bondability.
- Ability to work every other weekend and holidays.
- Ability to support and demonstrate the Region’s values.

**Additional Knowledge, Skills, and Abilities**- The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alterna

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