Business Analyst

6 months ago

Ottawa, Canada Assent Full time

**Company Description** Summary**

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability - we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

**Hybrid Work Model**

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

As a Business Analyst (BA) within Technology & Data Solutions, you are not just filling a role—you are stepping into a key position that fuels the interface between our technology capabilities and business ambitions. Your mission is to forge robust, trusted partnerships with business leaders, transforming complex puzzles into clear technology-driven opportunities.

In this dynamic role, you will be at the heart of delivery teams, championing the translation of business puzzles into strategic technology solutions. Your day-to-day will involve diving deep into business processes, pinpointing opportunities for innovation, and aligning technological outcomes with our broader business objectives. By meticulously analyzing and refining processes, you will play a crucial part in propelling the organization forward, helping to accelerate our pace of change and innovation.
- Strategic Partnership Development: Build and cultivate strong, trusted relationships with business leaders to effectively translate complex business needs into actionable and concise requirements.
- Stakeholder Engagement: Act as a liaison between business units and technology, ensuring clear communication and understanding of processes, tools, and methodologies.
- Advanced Requirement Gathering: Lead and facilitate engaging meetings and workshops with key stakeholders to meticulously gather detailed business requirements, ensuring all voices are heard and needs are addressed.
- Data-Driven Analytics: Collaborate with Data & Analytics teams to identify and understand insights and opportunities for performance measurement.
- Collaborative Solution Design: Work closely with the Systems team to craft and refine technology solutions that resonate with business objectives, enhancing operational functionality and user experience.
- Proactive Process Improvement: Continuously identify and address inefficiencies in existing business processes, championing initiatives that drive substantial improvements.
- Process Documentation and Analysis: Establish and maintain a consistent, balanced and fit for purpose approach to documenting processes, enabling process owners to take ownership.
- Holistic Systems Thinking: Employ a comprehensive approach to understand how different system components interact and the implications of these relationships over time and within larger systems contexts.
- Supportive Project Management: Provide robust support to project managers by assisting in the planning and oversight of project timelines and deliverables, ensuring projects stay on track and meet predefined goals.
- Effective Stakeholder Engagement: Serve as a critical liaison between business units and IT, facilitating clear and effective communication and ensuring a mutual understanding of processes, tools, and methodologies.
- Critical Incident Response; Serve as point person for initial triage of cross-functional system issues and coordination of response teams.
- Purpose-Driven Documentation: Generate clear, consistent documentation tailored to meet project needs and objectives, ensuring it facilitates understanding and progress without adding unnecessary complexity or causing delays.

**Qualifications**
- Experience: 3+ years of experience in a business analyst role within an IT or business data environment, with a demonstrated focus on process and systems analysis.
- Technical Skills: Familiarity with ERP systems, CRM software, project management, and/or business process management systems is highly desirable.
- Analytical Skills: Strong analytical and probl

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