Business Analyst

3 weeks ago

Ottawa, Canada Civix Full time

**Description**
- Our company requires an experienced Business Analyst to work with our clients to understand their requirements, work with a technical team to propose solutions, verify scope in a quality assurance capacity, and document scope for client sign off and approval. We are looking for individuals who can multitask, love working with clients, are detail-oriented, have excellent communication skills, and can use advanced problem-solving skills.

**General Responsibilities**:

- Meet with key stakeholders to understand and provide guidance on their process, determine business system needs and requirements
- Lead the analysis effort with clients on custom software development projects
- Analyze and formulate solutions to business problems including workflow diagrams/process maps, software prototypes/wireframes, and end user documentation
- Maintain clear and effective communication with various stakeholders, including functional/technical specifications and testing results with Developers
- Assist with developing testing strategies
- Perform testing within specific timelines on new features and functionality to ensure they meet the business requirements
- Train users on system functionality, including travel to client sites to conduct software training (must meet travel requirements to enter the USA)
- Become intimately familiar with all aspects of the Grants Management Software
- Challenge the status quo - don’t just accept what is presented
- Operate both independently and as a team in a fast-paced and demanding work environment with competing priorities where strong organization and multitasking skills are required

**Required Skills and Experience**:

- Minimum 5 years proven work experience as a Business Analyst for custom software implementations that have taken a system live
- Passion for analysis and problem-solving, with proficiency in BABOK Principles and Software Development Life Cycle (SDLC)
- Solid organizational skills with attention to detail - ability to not just track tasks from a high level, but get down in the details, understand the problems, and come up with holistic solutions
- Experience with Grants Management and Agile frameworks such as Scrum and Kanban an asset
- Ability to author software requirements and specifications documents
- Excellent client-facing and internal communication (written, verbal, and visual) and interpersonal skills
- Experience manually testing and facilitating User Acceptance Testing (UAT) for custom software
- Experience in providing software support and training to end users
- Must be located within United States or Canada, and must be willing and able to travel to/within the United States to meet clients onsite (must meet travel requirements to enter the USA if located within Canada)
- Exceptional presentation (written, verbal, and visual) skills, without stage fright
- Leadership skills, business acumen, and ability to demonstrate to clients a complete command and understanding of the business needs, problems, issues, and priorities in relation to the custom software
- Tech savvy with strong ability to adapt and be flexible as new technology is implemented
- Quick learner who is self-motivated and proactive, takes initiative and accountability, demonstrates radical candor and a can-do attitude with a service-oriented approach
- Must be highly resourceful with ability to work independently and collaboratively in a team environment
- Strong time-management skills with ability to prioritize and complete multiple tasks in a fast-paced, technical environment

**Education/Certification**:

- Diploma or Bachelor’s Degree
- CBAP or similar certifications would be considered an asset

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