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Technical Services Specialist

4 months ago

Victoria, Canada Lighthouse Integrations Full time

If this is you:
You love technology and have been around it for at least 3 - 5 years and would like to work in an exciting and dynamic company.

Are you an experienced IT Support Specialist with a passion for learning and providing exceptional technical support? We are seeking someone like you to join our team

As an IT Support Specialist with our organization, you will have the opportunity to enhance your skills in Microsoft MS365, Sophos products, and Cybersecurity. We believe in fostering a culture of continuous learning, and we encourage our team members to take advantage of training opportunities to stay up-to-date with the latest industry trends and best practices.

In this role, you will be responsible for providing a range of technical services to our organization, including troubleshooting and resolving hardware, software, and network issues, maintaining hardware and software inventory, and providing end-user support. You will also work collaboratively with other IT team members and stakeholders to implement and manage Cybersecurity measures.

Key Responsibilities:

- Provide exceptional technical support for hardware, software, and network issues.
- Troubleshoot and resolve technical issues in a timely and effective manner.
- Maintain hardware and software inventory, ensuring all equipment is up to date.
- Provide end-user support, ensuring the highest level of customer service.
- Collaborate with other IT team members and stakeholders to implement and manage Cybersecurity measures.
- Embrace a culture of continuous learning and take advantage of training opportunities to enhance your skills.

Qualifications:

- Minimum of 3 years of experience in an IT support role.
- Strong desire to learn and enhance your skills in Microsoft MS365, Sophos products, and Cybersecurity.
- Strong technical aptitude and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Bachelor's degree in Computer Science or related field preferred.
- Kevin

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$52,000.00 per year

**Benefits**:

- Flexible schedule
- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Technical Support: 3 years (preferred)

Willingness to travel:

- 25% (required)

Work Location: Hybrid remote in VICTORIA, BC

Application deadline: 2023-05-12
Expected start date: 2023-05-22