Project/program Manager

2 days ago


Mississauga, Canada Compass Digital Labs Full time

Compass Digital is an organization that drives innovation for Compass Group NA, an $18 billion food hospitality organization. Compass Group serves over 3 billion meals per year in award winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more. As the innovation branch of Compass Group, we’re custom-built for fast-paced transformation at the intersection of hospitality and technology. We’re focused on delivering the best experiences possible for our customers and consumers.

**What we do**

We are a team of high performing problem solvers with the same vision: to drive the digital future in hospitality. As digital experts we are focused on building a diverse set of products and solutions for our consumers. Our core products include mobile apps, self-serve kiosks, POS and delivery. We also invest in areas like AI, IoT and frictionless retail. Here we work with the “art of the possible” ideas, where we explore and develop the future of hospitality and technology.

**The Role**

We are looking for a Project/Program Manager to join our team as we scale to the next phase in Compass Digital’s journey This is a unique opportunity to incorporate agility in planning, process, and programs to ensure that our cross-functional teams deliver our e-commerce products efficiently while meeting the demands of the business.

**You will**
- Become well versed in Compass Digital PMO Implementation Methodology and use it on all engagements
- Visibility and tracking of all project implementations and drive accountability for all deliverables associated with the engagements
- Provide guidance and mentoring to junior resources working on their project implementations
- Create and own multiple documentation and artifacts including schedule, milestones, dependencies, and critical path for our e-commerce projects
- Partner with Digital Strategy, Delivery, Product, Configuration, Digital Care, Partner Technology and Development team leads or team members to ensure that well-defined implementation strategies and project plans are in place to drive business objectives to completion
- Facilitate customer and/or partner meetings and articulate business requirements and functional specifications clearly and succinctly
- Provide status reports and communication with customers and/or collaborators on project status and updates including scope, timeline, risks, impacts, dependencies, and contingency planning
- Ensure that projects are delivered within budget, scope and specifications as outlined in the SOW
- Ensure that our customers can serve as a reference upon completing their implementation
- Ensure that there is a clear process for the transition of the project from delivery to digital support

**Skills include**
- 5+ years of relevant experience as a project or program manager or similar role
- Excellent organization and time management skills
- Strong presentation, written and verbal communication skills for various audiences (technical, managers, executives)
- Shown success leading multiple, complex technology implementations for medium to large engagements
- Certified PMP, scrum master or equivalent experience in agile methodologies (desired but not required)
- Preferable to have experience with project management processes and methodologies for software development
- Experience managing 3rd party vendors in a project
- Manage customer interactions with diplomacy and professionalism
- Professional Services or SaaS industry experience a plus
- Passion for customer service
- Strong leadership skills including: negotiating, influencing, communication, and problem solving
- Ability to own problems and find solutions with mínimal direction

**Education**

Bachelor’s Degree or College Diploma is preferred but not required.

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