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Food & Beverage Supervisor

4 months ago

Vancouver, Canada FAIRMONT Full time

Company Description
**Why work at Waterfront**:

- Deeply committed to sustainability and community
- More than 50% of leadership team including c-suite, are women
- Firm believers in diversity - we have colleagues from 60 countries
- Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representation
- Industry leading Leadership program and learning program through our Academies
- Great perks - Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more
- One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels Worldwide

**Job Description**:
**Food & Beverage Supervisor - ARC Restaurant**

Are you passionate about food and beverage with a strong sense of hospitality and attention to detail? As an ARC Restaurant Supervisor, you will take the lead on ensuring our guests experience are met with professionalism from first interaction. You will lead a team to create a lasting impression of exceptional Food & Beverage experiences for our guests. Join Fairmont Waterfront and take part in the sustainable travel revolution at our harbour-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary

**What you will be doing**:

- Leading, mentoring and training the Food & Beverage Operations team with primary focus on the Host Team as the first interaction and impression of ARC restaurant
- Manages the flow of reservations in all areas on a daily basis, ensuring we maximize productivity, guest satisfaction, and increase restaurant volume.
- Liaise with kitchen and service team to ensure the highest standard of service quality and ensure the dining room is well paced for optimal revenue and guest’s experience
- Coordinate large group bookings and issue Restaurant Event Orders for group and special events and ensure accurate communication for operations team
- Supervise and delegate duties; ensure brand standards are maintained
- Lead the F&B outlet team in all aspects of the Restaurant guests experience and ensure service standards are followed
- Handle guest concerns and react quickly and professionally
- Maximize revenues by communicating regularly with the F&B teams to implement agreed upon strategies, practices and promotions
- Assist in the ongoing recognition and development of colleagues
- Ensure the proper maintenance, cleanliness and upkeep of all areas, point of sale materials and operating equipment occurs at all times

**Qualifications**:
**Your experience and skills include**:

- Service focused personality essential, and a passion for everything food and beverage
- Previous experience in a similar leadership role is an asset
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Minimum 3 years’ experience in a similar caliber restaurant
- Thorough wine and beverage knowledge
- Proven leadership and communication skills
- Working knowledge of all local Health and Liquor Licensing laws
- Must be available to work a variety of shifts including mornings, evenings, overnights, weekends, overtime shifts and split shifts

Additional Information

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS