Event Supervisor

7 months ago

Vancouver, Canada Harbour Cruises Full time

**About Us**

Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event cruises, we also offer a unique and delightful way to experience the city. We are known for our attentive and efficient onboard staff, and professionally prepared cuisine. We are committed to ensuring that our guests’ cruises are events they’ll remember and repeat Based out of Vancouver Harbour in beautiful Vancouver, BC - we are dedicated to offering our guests the highest standards of customer service, quality and professionalism in the hospitality industry.

If you’re interested in learning more about our company culture, and joining our team of passionate service professionals, you can check out more about our team here.

**What you will work on**

At Harbour Cruises, the **Event Supervisor** will oversee their designated banquet rooM/Function, ensuring guests in their room receive outstanding food and service. The Event Supervisor is to be always present in the room and accessible to the convenor whenever required.

As **Event Supervisor** at Harbour Cruises, you’ll get to:

- Aid and direct staff before, during and after each event, ensuring servers and bartenders know what is expected
- Direct tables through the buffet
- Deal with customer complaints immediately, to guest satisfaction
- Ensure guest requirements are met, i.e.: bar service, food service, timing
- Ensure the Food & Beverage Manager, F&B Service Manager and Chef are made aware of all complaints immediately
- Ensure that event reports are completed and submitted to Service Manager or F&B Manager after each event
- Check on guests at their tables to ensure their satisfaction
- Other Duties as assigned by Management and Supervisory Staff
- Duties and Responsibilities might be adjusted from time to time
- Lead a pre-shift meeting with staff to provide an overview of the events and timelines for their room
- Keep manager updated when staff should be added, called off or sent home
- Ensure banquet room is ready for customer service by walking through and checking the room, noting and correcting any deficiencies before guests arrive
- Make sure all staff working in their room are aware of the details in BEO’s for each function
- Enforce all company policies ie. uniform policy, staff breaks etc., reporting any problems to F&B Service Manager or Food and Beverage Manager
- At the end of day, ensure room is clean and properly re-set for the next function
- Ensure service areas are clean and closing checklists are complete for your room
- Assist with other rooms when requested
- Record actual amounts for beverages and meals on the Event Report
- Introduce self to function convenor, addressing the BEO and clarifying details to ensure nothing is missed or forgotten
- Communicate with the convenor throughout the event, noting and making arrangements for programs, grace, bar closure during dinner, wine service, clearing during speakers
- Communicate any changes in timing or meal requirements to kitchen immediately

**What you will bring to the team**
- At least 1 year of event/banquet captain or supervisor in a fast-paced environment
- Ability to reach, bend, stoop, stand for up to eight hours, and lift and move up to 50 pounds
- Valid Serving it Right and Food Safe Certification
- Ability to stay calm and composed in a fast-paced environment
- Willingness to be a team player, handling bar duties and assisting with vessel preparation and closure
- Foundations and knowledge of food and various alcoholic and non-alcoholic beverages, including cocktail recipes and mixology techniques
- A positive, upbeat attitude with the ability to work well under pressure within a team
- Must have a flexible schedule and be available to work most evenings and weekends, holidays and early mornings
- Open to learn and ability to work with feedback to support the team

**Why join Harbour Cruises?**

At Harbour Cruises, we’re on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We’re working to create a workplace and team that is as diverse as the community we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. We are inspired by the unique contributions and insights of our team members and are invested in continuously improving our employees’ experiences as we grow.

We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborat

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