Regional Operations Manager
4 months ago
Responsibilities:
- Improve customer service experience, create engaged customers and facilitate organic growth
- Boost the revenue according to the projected targets
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Coordinate with accounting department to make sure that all the payments are processed
- Deal with overdue payments, coordinate with collection agencies
- Coordinate with teams and schedules, evaluate their performance, ensure the system is running smoothly
- Register the new teams and make them acquainted with the system and rules, send them pack of documents, procedures needed and form an employment/ sub-contractor ( just fill with their name, address and send) to sign online.
- Assist the CEO of the company with any other tasks
Work remotely
- No
Pay: $28.00-$30.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Life insurance
Schedule:
- Monday to Friday
- On call
Supplemental pay types:
- Bonus pay
**Experience**:
- Customer service: 5 years (required)
Work Location: Hybrid remote in New Westminster, BC V3M 1T8
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