Regional Operations Manager

4 months ago


New Westminster, Canada CLEANY JANITORIAL INC. Full time

Responsibilities:

- Improve customer service experience, create engaged customers and facilitate organic growth
- Boost the revenue according to the projected targets
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Coordinate with accounting department to make sure that all the payments are processed
- Deal with overdue payments, coordinate with collection agencies
- Coordinate with teams and schedules, evaluate their performance, ensure the system is running smoothly
- Register the new teams and make them acquainted with the system and rules, send them pack of documents, procedures needed and form an employment/ sub-contractor ( just fill with their name, address and send) to sign online.
- Assist the CEO of the company with any other tasks

Work remotely
- No

Pay: $28.00-$30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 5 years (required)

Work Location: Hybrid remote in New Westminster, BC V3M 1T8



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