Operations Supervisor

6 months ago

New Westminster, Canada First Capital Full time

First Capital [TSX: FCR.UN] owns, manages and develops grocery-anchored open-air centres in neighbourhoods with the strongest demographics in Canada. As one of Canada’s top employers, we foster a vibrant culture that ensures equal opportunity and well-being for all employees in a dynamic workplace. We are proud to provide rewarding opportunities to build meaningful careers in a fun and high performing environment.

**THE ROLE**:
The Operations Supervisor will be responsible for overseeing building operations and maintenance programs and services for an assigned portfolio of retail and mixed-used properties. Reporting to the Operations Manager, the Operations Supervisor will ensure that assigned properties are maintained to the highest level of operational efficiency to support the delivery of “best in class” operations and enhance tenant relationships.
- The role will require regular travel throughout the region thus a valid driver's license and clean abstract will be essential. The Operations Supervisor will also need to supply and maintain their own reliable service vehicle._

**WHAT YOU WILL DO**:

- Lead and provide guidance, support, and mentorship for team of Building Operators.
- Supervise the day-to-day execution of operations and maintenance programs to ensure uninterrupted tenant operations.
- Manage third-party maintenance activities, including preventative, predictive, and corrective maintenance tasks and repairs related to Plumbing, HVAC, Electrical, Fire Suppression, Fire Alarm, Landscaping, Masonry, Hardscape Construction, and Security services.
- Manage the preparation and coordination of various tenders, while liaising with and monitoring subcontractors' work activities to ensure compliance with Municipal, Provincial, and Federal Legislation and with FCR rules and regulations.
- Manage, program, and monitor automated systems, including electrical, lighting, security, HVAC, plumbing, fire suppression, fire alarm, and building access management.
- Conduct site inspections to maintain the properties' general condition, appearance, security, and safety, remedying any deficiencies and documenting these inspections where directed.
- Ensure Property Condition Assessments are completed accurately.
- Assist with creating property budgets annually while ensuring budget compliance throughout the year.
- Ensure all buildings comply with Municipal, Provincial, and Federal Legislation and FCR corporate policies, procedures, and guidelines related to environmental, health, and safety.
- Participate in and support BOMA and ICIS submissions and awards.
- Other duties as assigned by the Property management team.
- Must be available to work on-call/standby after regular business hours and respond to emergency calls to provide sufficient building coverage as needed.

**WHAT YOU BRING**:

- Three (3) to five (5) years of related experience in retail or commercial building operations or maintenance management.
- A valid 5th Class Power Engineering Certificate is an asset.
- Positive attitude toward all aspects of Environment, Health, and Safety.
- Knowledge of national codes, industry-recommended practices, and NFPA standards.
- Knowledge of building codes and regulatory governance.
- Any of the following professional designations would also be considered an asset: Building Systems Maintenance Certificate (SMC), Building Energy Certificate (BEC), Systems Maintenance Technician (SMT) Designation, or Systems Maintenance Administrator (SMA) Designation.

**WHAT YOU NEED TO BE SUCCESSFUL**:

- Great leadership qualities and a history of successfully motivating and developing Operations teams.
- A service-oriented attitude; you care about providing exceptional customer service, with the ability to problem solve and offer solutions over a wide variety of disciplines.
- Strong verbal and written communication and interpersonal skills to effectively collaborate with tenants, contractors and vendors, internal teams, and others.
- Excellent attention to detail and exceptional time management skills to coordinate competing priorities and deadlines.
- Solid computer skills, knowledge of Microsoft Office, iPhone operation, and experience with Computerized Maintenance Management Systems. Experience with Building Access Control Management software would be an asset.
- No two days are the same, and whatever the challenge, you are highly motivated to step up and problem solve.

**WHAT WE OFFER**:
We invest in People. Along with our competitive compensation packages—we’re always thinking of new ways for our people to share in the company’s success. We are very proud to offer the following to our employees:

- Flexible Hours
- Company-matched savings plans
- Annual Wellness Subsidy
- Tuition & Development Program
- Employee Referral Program
- Rewards and Recognition Programs
- Paid time off during December holiday season
- Parental leave benefits

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