Guest Services Associate

3 weeks ago

Toronto, Canada Four Points by Sheraton Kelowna Airport Full time
Four Points by Sheraton Kelowna Airport. If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager.

We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff accommodation. Our complimentary shuttle also picks up our employees from the bus loop at UBCO

This is a full-time opportunity with flexible availability including weekends and holidays.

What will you be doing?

Under the guidance of the Dual Property Front Office Manager, the Guest Services Manager is responsible for leading the day to day Front Office operations, ensuring and maintaining a consistently high standard of guest service.

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key Supervise, train and assist Front Desk team as required Enter rewards information and enroll new members Compile and review daily reports/logs/contingency lists Complete cashier and closing reports Process all payment types, vouchers, paid-outs, charges and email/print folios Processing and confirming wake up calls Understanding of squirrel, and other key systems (Visionline) Quality of service, able to hand complaints and provide resolution Balance inventory and groups between Lightspeed and Marsha Maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act Perform other reasonable job duties as requested by Managers Available to work varied shifts: days, evenings, weekends and holidays What are we looking for?

Previous Front Desk experience required Ability to plan, prioritize and complete multiple projects in a timely manner Superhost training is an asset Flexible availability including evenings, weekends and holidays is required Ability to develop and motivate staff to achieve goals Ability to work with all employees to promote teamwork and co-operative relationships within and across departments Class 5 license First Aid certification an asset Must be legally eligible to work in Canada without restriction Perks

Extended Health and Dental Benefits Employee and Family Assistance Program World-wide accommodation and dining discounts with Marriott brands Employee discounts on accommodations, dining, Marina, and Heath & Wellness services at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport). An excellent work environment, with a focus on staff recognition and teambuilding Room for growth and development

  • Guest Experience Centre Consultant

    1 day ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Toronto)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    1 day ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Toronto)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...

  • Guest Services Associate

    7 days ago

    Toronto, Canada Gatsby Valet Inc. Full time

    The Four Seasons Toronto GUEST SERVICES ASSOCIATE plays a high profile role in elevating the Hotel’s experience for guests. With a warm greeting upon guest arrival and departure, you will assist with luggage, offer vehicle valet service, conduct hotel orientation and answer general inquiries. Full-Time & Part-Time Positions available (including...

  • Guest Services Associate

    2 days ago

    Toronto, Canada WAXON Laser + Waxbar Commerce Court in the PATH (BayKing Downtown) Full time

    INTERESTED IN BEING PART OF THE HOTTEST BAR IN TOWN? WAXON Laser + Waxbar in the PATH at CIBC Commerce Court is looking for bright, friendly, motivated applicants with professional experience and a winning attitude to join our Guest Service team. - We appreciate all resumes, but only qualified applicants with relevant work experience will be...

  • Guest Services Associate

    1 month ago

    Toronto, Canada Gatsby Valet Inc. Full time

    **LOCATION: 60 YORKVILLE AVE TORONTO, ON, M4W 0A4, CANADA** *** **Your opportunity for excellence starts here!** Do you have a passion for excellence and infuse enthusiasm in everything you do? Get ready to take your hospitality career to the next level at the prestigious - **Four Seasons Hotel in Toronto** by joining our talented and dynamic team as a -...

  • Guest Services Associate I

    1 day ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23044214 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Gateway Hotel in Toronto International Airport, Terminal 3, Toronto AMF, P.O. Box 3000, Toronto, Ontario, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins,...

  • Guest Services Supervisor

    7 days ago

    Toronto, Canada Hyatt Regency Toronto Full time

    Summary - At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. - Supervisors possess strong leadership, communication and relationship skills. They are expected to support food & beverage/front office/night audit by developing and assuming basic...

  • Guest Services Associate

    4 weeks ago

    Toronto, Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport. If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager. We are also on a bus route, with a stop just outside of the hotel, and are...

  • Guest Services Associate

    4 weeks ago

    Toronto, Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport. If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager. We are also on a bus route, with a stop just outside of the hotel, and are...

  • Guest Services Associate

    4 weeks ago

    Toronto, Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport. If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager. We are also on a bus route, with a stop just outside of the hotel, and are...

  • Guest Service Associate

    1 month ago

    Toronto, Canada The West Egg Group Corp. (Gatsby Valet) Full time

    **Four Seasons Hotel Toronto Guest Services Associate** **Your opportunity for excellence starts here!** Do you have a passion for excellence and infuse enthusiasm in everything you do? Get ready to take your hospitality career to the next level at the prestigious **Four Seasons Hotel in Toronto** by joining our talented and dynamic team as a **Guest...

  • Guest Services Agent

    3 days ago

    Toronto, Canada Wyndham Hotels & Resorts Full time

    Dolce is now seeking a Guest Services Agent to join our team at Dolce Intl BMO Canada in Toronto, Ontario. **Job Summary**: Wyndham Hotels and Resorts is searching for a Front Desk Agent who will be reporting to Front Office Manager. Front Desk Agent will assist guests with any needs or questions that arise during check-in and checkout. **Education &...

  • Guest Services Manager

    4 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Guest Service Manager

    4 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Guest Experience Associate

    1 day ago

    Toronto, Canada Grit and Grace Lifestyle Clothing Full time

    Grit & Grace is a collection of boutiques on a mission to empower women to **embrace their individuality** and **find their confidence. **We value curiosity, travel and connection, and are always seeking to expand our view of the world. Locations in Sauble Beach, Guelph & Ossington. This posting is for our **new **Ossington location, opening in March...

  • Guest Services

    4 days ago

    Toronto, Canada AdVendors for Elmwood Spa Full time

    In this role you will set the tone for the full spa experience by interacting with the guest from the first introduction when they schedule a service, guiding them throughout their journey from check-in to services, check-out or providing them with a beverage. In this ambassador role, you demonstrate attentiveness to every detail from the physical...

  • Guest Services

    1 week ago

    Toronto, Canada AdVendors for Elmwood Spa Full time

    In this role you will set the tone for the full spa experience by interacting with the guest from the first introduction when they schedule a service, guiding them throughout their journey from check-in to services, check-out or providing them with a beverage. In this ambassador role, you demonstrate attentiveness to every detail from the physical...

  • Guest Service Administrator/ Front Desk Associate

    2 days ago

    Toronto, Canada Massage Addict - The Beach Full time

    **POSITION**: Guest Services Administrator/Front Desk Associate *** We are looking for Guest Service Administrators with exceptional interpersonal, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company growth. If you have exceptional interpersonal, communication and...

  • Service Associate

    5 days ago

    Toronto, Canada Shangri-La Hotel Full time

    Shangri-La Toronto Make the most positive impact on guest experiences throughout all aspects of their stay with personal commitment and an emotional sense of true hospitality. Demonstrate a high level of integrity. Strive to provide a 5-Star experience to guests, providing Shangri-La hospitality from caring people. Rotate between shifts at the Front Door,...

  • Guest Services Agent

    1 month ago

    Toronto, Canada Ace Hotel Toronto Full time

    Begin at the beginning. Ace Hotel Toronto seeks kind, curious and industrious humans to join our family. Ace Hotel Toronto is our first-ever home in Canada, in the heart of the Fashion District, near St. Andrew’s Market and Playground. Our Guest Services Agent is responsible for valet services, bell services, front desk services and security services....