Dispatcher/customer Service Representative
6 days ago
_Good Coffee Brings People Together - Fancy a cup?_
If you’re a coffee passionate looking to work in a stimulating and challenging industry, you’ve potentially landed on your future job. Allow us to introduce ourselves. We are Servomax, an office coffee services provider who is looking to help Canadian employers create a work environment that promotes their team’s well-being. From coffee, to snacks, and even catered meals - we’ve got everything our clients need to take their office experience to the MAX.
**What is it like to work at Servomax?**
Working at Servomax is taking part in a fast-growing team with big corporate objectives. We aim high, but only because we have the best people to support us. Think of a small group of talented, professional individuals coming together to create a massive impact through innovative equipment, quality products, and outstanding, reliable service. Build long-lasting relationships with clients and team members and contribute to the modern transformation of office breakrooms across the country.
**We’ve also got awesome benefits**
FREE quality coffee, work-life balance, health coverage, gym membership, employee discounts, competitive compensation and more
We’re currently looking for a
**DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE**
**Tasks & Responsibilities** involved include but not limited to:
- Organize and coordinate the dispatch of technicians
- Act as the communication liaison between the customer and the technician
- Act as the communication liaison for Nespresso B2B service orders
- Manage service concerns
- Handle troubleshooting with clients
- Organize and coordinate installations and removals
- Update the CRM database
- Prepare Toronto-area technical billing
- Assist with Account Creation and Deactivation
- Provide general customer service
- Prepare specialized documentation for technicians, partners and customers (part purchase orders, Toronto-area work orders)
- Appliance service or installation
- Professional attitude
- Time management skills
- Minimum 3 years of work experience in related field
- Ability to perform under pressure
- Problem-solving skills
- Strong verbal and written communications skills in both French and English
As a new employee you will:
- have access to our database of manufacturer's instructions and specifications
- be provided with the necessary tools
- get set up on a comprehensive training plan that covers fundamental skills, tools, and knowledge necessary to be successful and efficient.
Schedule is from Monday to Friday, 8am-5pm.
*******
- Les meilleures amitiés commencent avec un bon café - Prenons-en un, ensemble _
Si le café vous passionne et que vous cherchez à travailler dans un domaine stimulant et dynamique, vous avez peut-être trouvé votre futur emploi. Permettez-nous de nous présenter. Nous sommes Servomax, un fournisseur de services de café au bureau qui a pour objectif de contribuer à la création d’un environnement de travail qui favorise le bien-être des employés, partout au Canada. Nos services comprennent la distribution de café, de collations ou même de repas gourmets (service de traiteur). Nous avons tout ce dont nos clients ont besoin pour offrir une expérience au bureau au niveau MAX.
**Travailler chez Servomax**
Travailler chez Servomax, c'est faire partie d'une équipe en pleine croissance, avec des objectifs professionnels ambitieux. Nous visons haut puisque le talent de notre équipe nous le permet. Visualisez un petit groupe de personnes compétentes et professionnelles qui s'unissent pour réaliser de grands changements grâce à des machines innovantes, des produits de qualité et un service exceptionnel et fiable. Établissez des relations durables avec les clients et les membres de l'équipe tout en contribuant à la modernisation des salles de pause des bureaux à travers le pays.
**Profitez également de nos superbes avantages **
Café de qualité GRATUIT, équilibre entre la vie professionnelle et la vie privée, assurance médicale, abonnement au gym, rabais employé, rémunération concurrentielle et plus
Nous sommes actuellement à la recherche d'un...
**RÉPARTITEUR/REPRÉSENTANT DU SERVICE À LA CLIENTÈLE**
Notre équipe d'experts en café est responsable de l'installation et du service d'une variété d'équipements de café commercial. Nos techniciens assurent la cohérence et la qualité de nos offres, ajoutant une qualité de _café _à l'expérience de café au bureau de nos clients. Notre équipe technique actuelle possède des décennies d'expertise spécifique à l'industrie et a utilisé le temps d'arrêt pendant la pandémie pour se positionner pour la croissance rapide associée au retour au bureau.
**Tâches et responsabilités**
- Organiser et coordonner l'envoi des techniciens
- Agir en tant que liaison de communication entre le client et le technicien
- Agir en tant que liaison de communication pour les appels de service Nespres
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