Technical Support Analyst
3 weeks ago
**Subsidiary**:Colas Canada Inc.- JOB OVERVIEW- Are you looking for an IT career that leaves a lasting impact? Come join our team and do your part in building this continent’s infrastructure. As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting skills, and positive attitudes. You’ll be the face of Colas IS Support in your territory, interacting directly with our internal customers on a daily basis and providing exceptional, on-site customer service for a variety of technical issues.- RESPONSIBILITIES- Assist our customers in maximizing their use of our information technology
- Provide technical support and administration for our business-critical systems, including:
- Microsoft Windows 10, 11, and Server with Active Directory
- Workstations, servers, local and wide area networks, printers, and the associated technology at our manufacturing plants
- Systems such as Teams Telephony
- Tools such as Adobe Acrobat, Edge Chromium, and Pulse Secure
- Microsoft Office Suite and Microsoft Office 365
- Travel to our locations within your territory to resolve critical issues on a moment’s notice
- Lead projects within your territory and provide expertise to the business in whatever capacity required, such as a technology refresh or data analysis
- Empathize and communicate with customers to ensure satisfaction
- Multitask effectively to ensure no customer is forgotten and no project undone
- Analyze trends to improve both the support process and user training
- 50% travel within your coverage territory, infrequent travel elsewhere (between the US and Canada)
- WHAT YOU BRING- Diploma in Information Technology field or an equivalent combination of education and/or experience and/or relevant designation required
- 3 - 5 years of relevant technical support experience required
- Strong knowledge of Microsoft Professional Office Suite of products
- Troubleshoot and resolve Level 1/2 support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues further as required.
- Record all incident tickets under the appropriate severity into the ServiceNow call tracking system.
- Troubleshoot various IT hardware issues with PC’s, printers, peripherals, etc.
- Provide device and app support for various types of mobile devices - both iOS and Android.
- OTHER REQUIREMENTS- Customer Service Experience
- Strong written and verbal communication
- Ability to work autonomously
- Acts responsibly and holds themselves accountable for their performance
- Proactively identifies and addresses any existing needs
- Exhibit swift decision-making skills.
- Treats everyone with respect and is a model of integrity
- Is a quick learner and problem solver
- Ability to lift 50 pounds
- WHAT WE OFFER-
**Amazing opportunities to learn and grow**:At Colas, we encourage everyone to reach for their goals by building their own path: providing training tools, new learning programs, and soft skills development initiatives. Work with teams across Canada, expand your skills in a variety of projects nation-wide, and take advantage of learning & development programs to help you further your career.
- **Great perks**: Discounted gym membership? Check. Exclusive deals on restaurants, merchandise, and travel? Check. Get rewarded for your hard work with access to a wide range of employee discounts.
- **Benefits and pension from day one**:At Colas, we recognize the amazing talent each person brings. We believe such great talent deserves to be rewarded. We provide a comprehensive benefits and pension package, so you can focus on continuing to do your best.
**ABOUT COLAS**
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects that connect our communities.- Backed by our network of Colas companies across Canada and the Colas Group worldwide, Colas offers a wide range of innovative and sustainable solutions for the construction and maintenance of transportation infrastructure.**Join the largest transportation infrastructure group in the world and help connect Canada.**
**DIVERSITY IS IMPORTANT TO US**
At Colas, we believe our workforce should reflect the diversity of the communities we connect. By living our core values of Caring, Sharing, and Daring, we welcome all those who help create the links that bring us together. We are committed to equal employment opportunity regardless of age, ethnicity, national origin, religious beliefs, disability, marital or family status, gender, gender identity or expression.
-
Technical Support Analyst
1 month ago
Toronto, Canada CB Canada Full timeTechnical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. Technical Support Analyst – Job Description Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on...
-
Desktop Technical Support Analyst
1 week ago
Toronto, Canada CB Canada Full timeDesktop Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst. Desktop Technical Support Analyst – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single point...
-
Technical Support Analyst
2 weeks ago
Toronto, Canada ISG Search Inc Full timeTechnical Support Analyst 1 year contract Hybrid GTA In this role, you will manage account creations, end user security installations, connectivity, configurations, as well as coordinating with vendor and second level support on the resolution of issues. Responsibilities include: Provide technical support for O365 applications Support local and remote...
-
Technical Support Analyst
4 weeks ago
Toronto, Canada Uberflip Full timeThe Support Analyst is responsible for working directly with and supporting customers on a daily basis to resolve technical product issues and provide guidance to customers on how best to make use of their Uberflip product implementation. **What you will be doing**: - Track support ticket activity in an automated support portal - Help produce and maintain...
-
Technical Support Analyst
1 month ago
Toronto, Canada EcoOnline Full timeAt EcoOnline, we believe that our work should not only be profitable but also purposeful. By developing software solutions that safeguard people and environment, we are making a positive impact on the world. As a Technical Support Analyst at EcoOnline, you will have the opportunity to be part of this mission and work towards creating safer, more sustainable...
-
Technical Support Analyst
1 week ago
Toronto, Ontario, Canada Randstad Canada Full timeAre you a Technical Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Technical Support AnalystStart: ASAPEstimated length: 24 MonthsLocation: Toronto Onsite roleSchedule: Shifts- earliest 7:30 am and latest is 6 pm - flexible to work shifts...
-
Technical Analyst
5 days ago
Toronto, ON, Canada Tundra Technical Solutions Inc. Full timeStory Behind The Need Scotiabank’s Global Technology & Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries. The team is seeking a Technical Analyst and the primary...
-
Technical Analyst
5 days ago
Old Toronto, Canada Tundra Technical Solutions Inc. Full timeStory Behind The NeedScotiabank’s Global Technology & Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries. The team is seeking a Technical Analyst and the primary purpose...
-
Technical Analyst
5 days ago
Old Toronto, Canada Tundra Technical Solutions Inc. Full timeStory Behind The NeedScotiabank’s Global Technology & Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries. The team is seeking a Technical Analyst and the primary purpose...
-
Technical Analyst
5 days ago
Old Toronto, Canada Tundra Technical Solutions Inc. Full timeStory Behind The NeedScotiabank’s Global Technology & Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries. The team is seeking a Technical Analyst and the primary purpose...
-
Technical Support Analyst
1 month ago
Toronto, Canada Uberflip Full timeThe Support Analyst is responsible for working directly with and supporting customers on a daily basis to resolve technical product issues and provide guidance to customers on how best to make use of their Uberflip product implementation. What you will be doing: Answer questions and help troubleshoot tickets from Uberflip customers by phone/email/web...
-
Technical Support Analyst
1 week ago
Greater Toronto Area, Canada Invictus solutions inc Full time**Company description** We offer frustration-free IT services that help business run more efficiently while reducing your costs. **Job description** Reporting directly to the Information Technology Manager, the Information Technology Support Technician is responsible for resolving various computer and technical problems at various medical & dental offices...
-
Technical Application Support Analyst
1 month ago
Toronto, Canada Boyd Interactive Full timeBoyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.Boyd's strength is its relentless...
-
Technical Application Support Analyst
1 month ago
Toronto, Canada Boyd Interactive Full timeBoyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. Boyd's strength is its relentless...
-
Technical Application Support Analyst
1 month ago
Toronto, Canada Boyd Interactive Full timeBoyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. Boyd's strength is its relentless...
-
Technical Application Support Analyst
1 month ago
Toronto, Canada Boyd Interactive Full timeBoyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. Boyd's strength is its relentless...
-
Technical Support Analyst
1 month ago
Toronto, Canada Colas Full time**Subsidiary**:Colas Canada Inc. **JOB OVERVIEW**: Are you looking for an IT career that leaves a lasting impact? Come join our team and do your part in building this continent’s infrastructure. As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge,...
-
Technical Analyst
1 month ago
Toronto, Canada Sapiens Full time**Technical Analyst**: - Req ID: 52050- Location: Toronto, CAThe Technical Analyst operates under limited supervision, conducts business process analysis, needs assessments, and preliminary cost/benefits analysis to align technology solutions with business initiatives. Develops business specifications for technical personnel. Conducts analysis of business...
-
Technical Application Support Analyst
7 days ago
Toronto, ON, Canada Boyd Interactive Full timeBoyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.Boyd's strength is its relentless...
-
Technical Application Support Analyst
7 days ago
Toronto, ON, Canada Boyd Interactive Full timeBoyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.Boyd's strength is its relentless...