Technical Support Analyst

4 weeks ago

Toronto, Ontario, Canada Randstad Canada Full time
Are you a Technical Support Analyst looking for a new opportunity?
Are you looking for a new contract opportunity?
We are pleased to offer you a new contract opportunity for you to consider: Technical Support Analyst

  • Start: ASAP
  • Estimated length: 24 Months
  • Location: Toronto
  • Onsite role

Schedule:
Shifts- earliest 7:30 am and latest is 6 pm - flexible to work shifts between these hours

Advantages

  • You will have an opportunity to work with a leading employer in the local market.
  • Potential for contract extension and conversion
Responsibilities

  • Servicing internal clients with IT issues
  • Onsite technical support
  • Provide onsite support to company employees and contractors for technical issues involving
(but not limited to); applications and software as well as company provided devices and
hardware.

  • Ensure a high level of service delivery in accordance with company Framework and policies.
  • Educate end users on hardware, software and access request processes.
  • Perform controlled and timely resolution of incidents while prioritizing and monitoring client
satisfaction.

  • Ability to troubleshoot, diagnose hardware issues and perform repairs on various types of
laptops and desktops.

  • Identify trends and opportunities for improvement as well as provide ongoing feedback.
  • Identify and escalate wide-impact or potential wide-impacting outages.
Qualifications

  • Excellent written and oral communication skills.
  • Ability to work flexible schedules based on business forecast requirements (which are subject to
change).

  • Above average computing and navigational skills.
  • Exceptional customer service skills.
  • Experience with ticketing systems is an asset.
  • A team player who collaborates effectively with peers and other teams.
  • Good knowledge of Microsoft 0365 products (Outlook, Word, Excel, OneNote and PowerPoint).
  • CompTIA A+ certification.
  • Windows OS
  • Mobile android and IOS
  • Hardware troubleshooting and repairs

Technical/Troubleshooting ability:
A technical support background or related education including experience with some or all of the

following:
Windows 10, 11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access,
Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM,
variety of telephony devices and a good understanding of networking and Wi-Fi support. Experience
with iPad, Tablets, Smartphone, and Android devices

NICE TO HAVE

  • Ticketing experience
  • Comp TIA A+
Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then
discuss your experience and interest in this opportunity
Randstad Technologies Group
Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract
opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs
matched automatically to your skills and preferences. When you're ready to interview we meet with you in
person to help you build the technology career path you've always wanted. Visit to get
started

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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