Contract Manager

6 months ago

Vancouver, Canada PHSA Full time

**Contract Manager**

CST Program Management

Vancouver, BC

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence.

Reporting to the Director, the Contract Manager has responsibility for contract management and tracking and provides contract development support and expertise to teams within Program Management, Regional Digital Solutions (RDS). This includes ensuring contract management best practices and procurement policies are followed, and facilitating all stages of the contract life cycle, including contract development, storage, monitoring and evaluation. The Contract Manager has a lead role in quality assurance including the development of service quality criteria, monitoring performance and resolving client issues as they relate to contract quality objectives. The Contract Manager is accountable for performance management processes for the agreements and monitoring and reporting on the goals and deliverables. The Contract Manager collaborates with stakeholders as needed on operational issues and provides timely input/expertise/engagement on service agreements and consulting contracts. The Contract Manager is privy to highly sensitive and confidential information and employs tact and discretion in managing the day-to-day operations of the contract management function.

**What you’ll do**
- Prepares and structures agreements, in collaboration with RDS leadership, that clearly outline performance expectations of contracted service providers. Ensures compliance with all appropriate policy and guidelines. Monitors the provisions and terms of the service agreement and identifies, troubleshoots and resolves client issues related to quality assurance objectives.
- Provides timely input/expertise/engagement on service agreements and consulting contracts, and their alignment with the strategic aims of RDS, and the services in support of quality patient care. Participates in evaluating business and operational impacts of contracted service requests.
- Assists RDS leadership in engaging customer departments in developing and modifying service level agreements and priorities to ensure contract services are carried out in accordance with operational objectives.
- Functions as the focal point and expert resource and knowledge base on contract management for RDS leadership.
- Participates in discussions and key decisions on agreement scope, amendments and collaborates with RDS to ensure compliance with PHSA/RDS Procurement and Financial policy, to make certain value is received for the term of the agreement.
- Proactively engages Contract Managers to discuss contracts nearing end of term, and to discuss requirements for renewal or termination notice. Assists in requirements gathering and drafting of new agreements. Will connect directly with contracted parties, at the discretion of the RDS operational Contract Manager.
- Liaises with PHSA Supply Chain, Risk Management and Legal Counsel as appropriate to ensure contract content and terms are acceptable.
- Works with various teams including Finance to support the budget planning and reporting in relation to vendors/contracts, invoicing process (receive, validate, process) for all major contracts and vendors to ensure contracts/SOW’s are executed and paid for agreed terms and conditions.
- Implements risk assessment frameworks and dashboards in order to report regularly on performance agreement compliance based on current accepted criteria and best practices. Leads the identification and management of risks associated with the performance of the contract.
- Tracks the status of contracts at all stages of processing and maintains complete record of agency contractual obligations.
- Supervise, lead or performance manage designated staff using effective management techniques such as coaching, mentoring, and skill development. Inspires team towards the achievement of project goals through ensuring the culture is one in which individual competencies can thrive.
- Performs other duties as required.

**What you bring**

**Qualifications**:

- A level of education, training, and experience equivalent to a bachelor’s degree in commerce, Business Administration or a health-related field and five (5) years of recent, related contract management, process document and systems analysis experience. Public Service and Health sector experience and knowledge an asset

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