Customer Logistics Representative

4 weeks ago

Toronto, Canada Johnson & Johnson Full time

Johnson & Johnson Canada Inc., a member of the Johnson & Johnson Family of Companies, is recruiting for a Customer Logistics Representative Located in Toronto, ON, this role is a 12-month contract.

The Customer Logistics Representative is an integral and meaningful role with critical responsibilities and the connection between customers and J&J. As a CLR, you will operate within a team environment and be responsible for handling orders and credits, investigating claims, handling returns, collaborating with customers to ensure adherence to order fulfillment policies and actively communicating important information.

**Key Responsibilities**:

- Returns - research and approve/deny customer returns ensuring adherence to policies
- Customer inquiries and communications - respond to customer inquiries with varying levels of complexity and difficulty; ensure issues and problems are resolved appropriately and in a timely manner; communicate difficult or complex information to customers; use facts and data appropriately to address customer questions
- Customer claims - investigate and ensure resolution of all customer claims within specified timelines; prepare reports and documentation to support the approval or denial of the claim; communicate decisions to customer
- Reporting - prepare other reporting related to Narcotic orders, month-end, and returns

**Qualifications**:
**Education**:

- A minimum of a college diploma required; Bachelor's/University degree preferred

**Experience and Skills**:
**Required**:

- Minimum 2 years of relevant work experience
- Customer Service experience or a related role
- Strong attention to detail, accuracy, and process adherence
- Experience in managing multiple priorities simultaneously
- Excellent interpersonal and communication skills - verbal and written

**Preferred**:

- Experience with SAP or equivalent systems
- Understanding of the order to cash cycle and supply chain basics
- Skilled in analytics and data communication
- Working knowledge of SOX, GMP, and Healthcare Compliance requirements
- Experience within the healthcare/pharmaceutical industry

**Other**:

- Requires proficiency in English (oral and written); proficiency in French is highly desired
- Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week
- This is fixed-term assignment which is expected to conclude at or after 12 months from your start date in this project role

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing, and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive, and accessible work environment where all employees have the opportunity to achieve their potential.

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