Logistic Customer Solutions Coordinator
3 weeks ago
Position Title: Logistics Customer Solutions Coordinator
We are excited to announce an opening for a dynamic and dedicated individual to join our team as a Logistics Customer Solutions Coordinator in ocean. In this role, you will provide comprehensive support to our clients in the international ocean logistics sector. If you are a proactive, detail-oriented individual with a passion for delivering exceptional customer experiences in logistics, we encourage you to apply for this exciting opportunity. Join us in shaping the future of international shipping solutions
Location: North York
Job Type: Full-time, Office-based
Salary: $18.00 - $25.00 per hour
Benefits: Dental care, Extended health care, Life insurance, Vision care
Schedule: Monday to Friday, 8-hour shift
Key Responsibilities:
Customer Relationship Management:
- Develop and maintain positive relationships with clients, serving as the primary point of contact for key accounts.
- Offer exceptional customer service, responding promptly to inquiries and providing effective shipping solutions tailored to clients' needs.
Efficient Shipping Operations:
- Coordinate the shipping process for international ocean freight, ensuring smooth and efficient order fulfillment from rate quotation to cargo delivery.
- Schedule delivery and pick-up appointments, monitor service commitments, and track orders using TMS.
Key Account Management:
- Actively engage with clients to understand their evolving requirements and ensure satisfaction with our services.
- Foster strong relationships with ocean carriers and vendors to facilitate seamless operations.
Issue Resolution and Communication:
- Proactively address any issues or challenges encountered during the shipping process, collaborating with stakeholders to implement effective solutions.
- Maintain transparent communication with clients, overseas agents, and service providers to ensure smooth operations and timely updates.
Administrative Duties:
- Perform general clerical tasks including data entry, filing, and billing, ensuring accuracy and attention to detail.
- Conduct customer satisfaction surveys and provide insights for continuous improvement.
Qualifications:
- Bachelor's degree or diploma.
- Minimum 2 years of experience in the logistics/transportation industry, with knowledge of international ocean freight operations.
- Strong customer service skills with proficiency in English communication, both verbal and written.
- Proficient in MS Office Suite (Word, Excel, Outlook) and ability to adapt to proprietary business software.
- Ability to work under pressure, prioritize tasks, and meet deadlines in a fast-paced environment.
- Positive attitude, strong work ethic, and willingness to learn.
- Fluency in Mandarin and possession of a Supply Chain Global Logistics certificate are assets.
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Toronto, Canada TExpress Logistics Full timePosition Title: Logistics Customer Solutions Coordinator We are excited to announce an opening for a dynamic and dedicated individual to join our team as a Logistics Customer Solutions Coordinator in ocean. In this role, you will provide comprehensive support to our clients in the international ocean logistics sector. If you are a proactive, detail-oriented...
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Toronto, Canada TExpress Logistics Full timePosition Title: Logistics Customer Solutions Coordinator We are excited to announce an opening for a dynamic and dedicated individual to join our team as a Logistics Customer Solutions Coordinator in ocean. In this role, you will provide comprehensive support to our clients in the international ocean logistics sector. If you are a proactive, detail-oriented...
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