Customer Logistics Representative

4 weeks ago

Toronto, Canada Johnson & Johnson Full time

Johnson & Johnson Canada Inc., a member of the Johnson & Johnson Family of Companies, is recruiting for a Customer Logistics Representative The role is located in Toronto, ON.

The Customer Logistics Representative is an integral and meaningful role with critical responsibilities and the connection between customers and J&J. As a CLR, you will operate within a team environment and be responsible for handling orders and credits, investigating claims, handling returns, collaborating with customers to ensure adherence to order fulfillment policies, and actively communicating important information.

**Key Responsibilities**:

- Returns - research and approve/deny customer returns ensuring adherence to policies
- Customer inquiries and communications - respond to customer inquiries with varying levels of complexity and difficulty; ensure issues and problems are resolved appropriately and in a timely manner; communicate difficult or complex information to customers; use facts and data appropriately to address customer questions
- Customer claims - investigate and ensure resolution of all customer claims within specified timelines; prepare reports and documentation to support the approval or denial of the claim; communicate decisions to customer
- Reporting - prepare other reporting related to Narcotic orders, month-end, and returns

**Qualifications**:
**Education**:

- A minimum of a college diploma required; Bachelor's/University degree preferred

**Experience and Skills**:
**Required**:

- Minimum 2 years of relevant work experience
- Customer Service experience or a related role
- Strong attention to detail, accuracy, and process adherence
- Experience in managing multiple priorities simultaneously
- Excellent interpersonal and communication skills - verbal and written

**Preferred**:

- Experience with SAP or equivalent systems
- Understanding of the order to cash cycle and supply chain basics
- Skilled in analytics and data communication
- Working knowledge of SOX, GMP, and Healthcare Compliance requirements
- Experience within the healthcare/pharmaceutical industry

**Other**:

- Requires proficiency in English (oral and written); proficiency in French is highly desired
- Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing, and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive, and accessible work environment where all employees have the opportunity to achieve their potential.

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