First-year Transition Coach

2 weeks ago

Hamilton, Canada McMaster University Full time

**Schedule**
35 hours per week, 8:30am-4:30pm, M-F. Evenings and Weekends as needed.

**Education Level**
3 year College Diploma in a relevant field of study.

**Career Level**
Requires 3 years of relevant experience, including one year of supervisory experience in a related environment.

**Unit/Project Description**:
The Student Success Centre (SSC), Student Affairs serves an integral, central role in the development and provision of innovative programs and services to students in the areas of First-Year Experience (including outreach, access, transition, and orientation, financial education and support, and the Archway Program, the full-year First-Year Mentorship Program); Academic & Writing Skills Development; Career Counselling, Employment, Entrepreneurship, and Experiential Learning; International Student Services (ISS) and Global Experience; Spiritual Care and Learning; Leadership Development; and Student Community Relations.
The Student Success Centre works in strong collaboration with Student Affairs, Faculty, and University partners, and with external community partners through the Office of Community Engagement (OCE). The vision for the SSC is for all students and alumni to thrive and realize their academic, professional and personal aspirations.
The McMaster University 2021-2024 Institutional Priorities and Strategic Framework, as set forth by University President David Farrar, highlights the key priority of advancing and supporting innovation in teaching and learning. The Student Success Centre, within Student Affairs, undertakes a lead role in the development of a holistic student experience, beginning in the first year and extending beyond the classroom, which fundamentally supports the transformative learning of students. This personalized, engaging, and holistic student experience is intended to promote personal growth, support health, self-efficacy, and well-being, and enhance a sense of belonging, inclusive community, and connectedness of all students within the McMaster University community.
- **The Student Experience Office (SEO)** within the Student Success Centre is the central unit primarily responsible for ensuring new students make a successful transition to university life by preparing students to achieve their academic, professional, and personal aspirations. The SEO offers transitional support programming, including academic and career skills development, financial education, leadership development, student community relations, and a comprehensive full-year, First-Year Mentorship Program through Archway.
- The Student Success Centre’s new** Writing and Academic Skills Hub** is an intentionally designed, flexible learning space located in Mills Memorial Library. The Writing and Academic Skills Hub serves undergraduate and graduate students through one-on-one appointments, workshops, course-specific tutoring, and events to support students in developing communication, critical thinking and personal management skills while normalizing resource-seeking behaviour.


**Job Summary**:
Responsible for supporting the development of a safe and welcoming community and supervising and administrating various Archway programs and activities. This role will work closely with various areas across the University to support students in academic, wellness-related matters, as well as in the areas of student staff selection and training. Provide leadership and promote an atmosphere that supports academic achievement and fosters community development and responsible decision-making.

**Purpose and Key Functions**:

- Administer the day-to-day operations of all Archway related activities and act as a front-line support and guidance to student staff as it pertains to supporting students delivering the Archway non-academic curriculum.
- Identify specific needs of students in communities and develop curricula based on student feedback.
- Schedule and facilitate team building, and goal setting through regular, individual and team meetings with student staff.
- Provide advice to students on issues such as how to navigate difficult conversations, managing conflict, supporting mental health and other prevalent topics.
- Plan and coordinate training modules and workshops to students.
- Liaise with campus partners.
- Demonstrate active listening when supporting students.
- Partner with internal stakeholders to develop and deliver effective pre and in-service training programs.
- Assist students and student leaders to develop appropriate community behavioural standards within the parameters of the Student Code of Rights and Responsibilities.
- Ensure students and student leaders are aware and understand the impact of University standards and policies related to their success, including, but not limited to, Student Code of Rights and Responsibilities, Alcohol Policy, Risk Management Policy, etc.
- Review records and logs to triage students to appropriate internal or external support.
- Consult with the appropri

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