Financial Assistance Coach

3 weeks ago

Hamilton, Canada Mohawk College Full time

**Financial Assistance Coach** Status**:Full Time

**Hours**:Monday to Friday; 35 hours/week

**Home Campus**:Fennell

**Pay Band**:F

**Rate of Pay**:$28.56

**Posting Date**:May 12th, 2023

**Closing Date**:May 18th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees. Supported by our strategic plan we are committed to nurturing an equitable, diverse and inclusive environment for everyone who learns and works at Mohawk. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.***

Mohawk College is currently recruiting for our next

**Financial Assistance Coach**

As a primary point of contact for Mohawk students regarding financial assistance, the incumbent must be able to respond to, investigate and resolve a diverse number of inquiries from students, staff, faculty and other departments. The incumbent must also develop strong relationships and work collaboratively with staff in the RO as well as with other areas of Student Services and College stakeholders.

**Responsibilities**:
The duties of this position will include, but are not limited to:
**Student-Facing Coaching**
- ** **Based on Mohawk College’s Advising Model, the scope of ‘coaching’ is defined primarily by ‘explanatory’ advising however ‘transaction and prescriptive’ advising is also defined within this model. More in-depth developmental work should be referred to the appropriate Advisors or Counsellors. Coaching also includes:

- Pre-scheduled coaching sessions - meeting with students who have booked time with the incumbent;
- Drop-in coaching sessions - allotting time each day/week to meet with students who arrive with questions who did not book a session ahead of time;
- Group coaching sessions - scheduling and promoting open sessions (or presentations) on a regular basis to groups of students on timely topics;
- Responsible for ‘direct service’ inquiries concerning student services programs, procedures and processes, and making appropriate and timely referrals to areas of the College as needed, in alignment with the Mohawk Advising Model and professional standards of the International Coaching Federation (with a focus on explanatory-type coaching).

**Outreach and Integration in the Promotion of Financial Assistance Information, Services and Programs**
- ** **Prepares material, organizes and delivers presentations to stakeholders.
- Responds to requests within the college community to promote opportunities and student services programs by presenting to groups in the community.
- Under the direction of his/her supervisor, ensures the current procedures for students are accurate and reflected in practices within the Registrar’s Office.
- Drafts menus or checklists of activities/processes for students to complete to begin their studies successfully, and submits to his/her supervisor for revision and approval.
- As required, develops and maintains up-to-date student resource material (leveraging the online student portal when possible) for small-group sessions throughout the year.
- Collaborates with College partners to identify/resolve any issues related to students.
- When necessary, updates documentation on practices/processes, in clearly outlined and straightforward print and online material, to Registrar’s Department staff.
- Encourages clients to leverage online solutions whenever possible to ensure that in-person interactions are reserved for value-added services/transactions.

**Provides User and Technical Expertise**

Provides feedback and suggestions on how to improve current processes and ensures up-to-date procedures are in place including:

- Provides ongoing critiquing of the existing systems with the goal to reduce manual processing and enhance customer service.
- Recommends and develops, in collaboration with other partners, system and process enhancements to improve service to students.
- Support departmental workload redistribution during key times of the year and during employee absenteeism, ensuring that all areas of the office are covered in the most efficient way.
- Monitors the Registrar’s Office operation, its policies and procedures in order to provide a quality service to students and stakeholders. Recommends procedures to ensure compliance to governmental and departmental guidelines.
- Prepares social media information and material for approval.
- Responsible for updating departmental manuals for all staff members.

Other duties as assigned.

**Qualifications**:
The successful applicant will have:

- Minimum 2-year Diploma in Business Administration, Business General, Office Administration or a diploma in a related field.
- A minimum of 3 years of practical experience, in a service-oriented environment within an educational setting; primarily relat

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