Student Services Coach

3 weeks ago

Hamilton, Canada Mohawk College Full time

**Student Services Coach - International (Appendix D/Temporary Assignment: March 2023 - November 2023)** Status**:Appendix D/Temporary Assignment (March 2023 - November 2023)

**Hours**: 35 hours/week, Monday - Friday

**Home Campus**: Fennell

**Payband**: F

**Rate of Pay**:$28.56

**Number of Postings**:2

**Posting Date**: February 17, 2023

**Closing Date**: February 24, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Student Services Coach - International**

The Student Services Coach - International reports to Manager, Service Integration & International Student Services, and is a member of the Registrar’s Office team. In alignment with Mohawk College’s mission and values, the incumbent assists students in navigating the processes and procedures at the College to ensure they complete all necessary activities during their academic career. The activities are primarily focused on the Registrar’s Office (RO); however the incumbent will work closely with other areas that service International students such as International Recruitment and Partnerships, Language and Culture Centre and Assessments for Success. S/he will be conversant and able to assist on all aspects of Student Services, specifically related to International students’ needs.

As a primary point of contact for international Mohawk students, the incumbent must be able to respond to, investigate and resolve a diverse number of inquiries from students, staff, faculty and other departments. The incumbent must also develop strong relationships and work collaboratively with staff in the RO as well as with other areas of Student Services and College stakeholders.

**Responsibilities**:
The duties of this position include, but are not limited to:
**Student-Facing Coaching**

Based on Mohawk College’s Advising Model, the scope of ‘coaching’ is defined primarily by ‘explanatory’ advising however ‘transaction and prescriptive’ advising is also defined within this model. More in-depth developmental work should be referred to the appropriate Advisors or Counsellors. Coaching also includes:

- Pre-scheduled coaching sessions - meeting with students who have booked time with the incumbent;
- Drop-in coaching sessions - allotting time each day/week to meet with students who arrive with questions who did not book a session ahead of time;
- Group coaching sessions - scheduling and promoting open sessions (or presentations) on a regular basis to groups of students on timely topics;
- Responsible for ‘direct service’ inquiries concerning student services programs, procedures and processes, and making appropriate and timely referrals to areas of the College as needed, in alignment with the Mohawk Advising Model and professional standards of the International Coaching Federation (with a focus on explanatory-type coaching).

**Outreach and Integration in the Promotion of Student Services’ Information, Services and Programs**
- Plans, organizes and facilitates relevant workshops and presentations to students and stakeholders (i.e. appropriate use of computers, academic dishonesty, career planning, resume writing, interview skills, etc.).
- Responds to requests within the college community to promote opportunities and student services programs by presenting to groups in the community.
- Under the direction of their supervisor, ensures the current procedures for students are accurate and reflected in practices within the Registrar’s Office.
- Drafts menus or checklists of activities/processes for students to complete to begin their studies successfully, and submits to their supervisor for revision and approval.
- As required, develops and maintains up-to-date student resource material (leveraging the online student portal when possible) for small-group sessions throughout the year.
- Collaborates with College partners to identify/resolve any issues related to students.
- When necessary, updates documentation on practices/processes, in clearly outlined and straightforward print and online material, to Registrar’s Department staff.
- Encourages clients to leverage online solutions whenever possible to ensure that in-person interactions are reserved for value-added services/transactions.

**Contributes to the Efficient Operations of International Student Services**
- Supports International Awards by promoting to students, responding to general inquiries from students.
- Supports in the planning and delivery of International Education Week, Inter

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