Area Manager
4 months ago
About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Department Purpose/ Function
The purpose of the Customer Experience & Retention Team is to enhance our existing customer relationships, customer experience & to lead the implementation of the customer scope of works (SOW) within Janitorial Services. This is to be achieved by listening to daily customer needs and acting proactively to meet and exceed scope of works and providing additional products or services to meet and exceed their everyday needs in real time.
Job Summary
This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.
**The key focus areas of this role are in managing**:
- Customer Experience & Retention
- Communication between United, Customer & Partner
- Performance of our Partners & Cleaners
- Overall Store Operations (Including store budgets, profitability & KPI’s)
- Quality Standards & Audits
- Training
- Cost Management
- Increasing Revenue & Profits per Store and Customer Banners
- United & Customer Processes, Policies & Guidelines
- Support to other Area Managers as required
**Responsibilities**:
**Planning & Budgeting**:
- Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
- Implement store level budgets.
- Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.
**Customer Relationships & Communication**:
- Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
- Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
- Address store level customer concerns and provide timely and effective solutions to problems.
- Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
- Participate in:
- Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
- Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
- Weekly or as required, store compliancy walks with customers.
- Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.
**Internal Communication**:
Lead and coordinate all store level communication with United Partners daily on issues and actions.
- Set expectations with Partners, provide training, coaching & mentoring.
- Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).
**Process Compliances**:
- Lead all process initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.
- Lead store level customer store/calibration walks.
- Lead process adoption in Salesforce.
- Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook).
- Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
- Support Partner Change Overs (PCO) with Partnership team.
- Material Ordering.
- In-Store Specials.
- Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
- Create and implement Periodic Schedules.
- A.R.I and H & S Compliance
- I.D Badging & uniform compliance for all Partners & cleaners
- In Store Partner Training and support Partner Effectiveness in Partner training Program
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
- Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes
**Cost Management & Controls**:
- Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
- Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
- Support Sr. Mgmt. for operational costing for new & existing business.
- Monitor asset inventory, including but not limited to, equ
-
Area Manager
4 months ago
London, Canada Air Liquide Full timeAt VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...
-
Area Manager
3 months ago
London, Canada Indigo Park Canada Inc Full time**Area Manager** Indigo Park is looking for an Area Manager in London ON Area. The Area Manager will be responsible for the coordination and day-to-day management of all functions (staffing, equipment, overall operations). The Area Manager supports senior management in the budget development process and manages programs to ensure the successful development,...
-
Area Manager
3 months ago
London, Canada Bee-Clean Building Maintenance Full timeBee-Clean Building Maintenance is seeking a highly motivated and organized Area Manager to join our team in Southwestern Ontario. As an Area Manager, you will play a crucial role in overseeing janitorial services for a diverse portfolio of national and regional clients. Your exceptional attention to detail and ability to manage multiple contracts and work...
-
Area Manager
3 months ago
London, Canada London Machinery Inc. Full timeThe Area Manager is responsible for ensuring that production is met to satisfy customer commitments. Plan and facilitate work of assigned employees. Increase the synergies and employ the knowledge of plant teams. **Responsibilities**: - Support teams as required generally by focusing the on product quality and process control (safety and process...
-
Area Manager
4 months ago
London, Canada London Machinery Inc. Full timeThe Area Manager is responsible for ensuring that production is met to satisfy customer commitments. Plan and facilitate work of assigned employees. Increase the synergies and employ the knowledge of plant teams. **Responsibilities**: - Support teams as required generally by focusing the on product quality and process control (safety and process...
-
Area Sales Manager
2 days ago
London, Ontario, Canada Ryder System Full timeJob Title: Area Sales ManagerRyder System is seeking a highly motivated and experienced Area Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base in your assigned sales territory.Key Responsibilities:Develop and execute sales plans to achieve revenue growth and...
-
Area Sales Manager
2 days ago
London, Ontario, Canada Ryder System Full timeJob Title: Area Sales ManagerRyder Systems is seeking a highly motivated and results-driven Area Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base in your assigned sales territory.Key Responsibilities:Develop and execute sales plans to achieve revenue targets...
-
Area Sales Manager
2 days ago
London, Ontario, Canada Ryder System Full timeJob Title: Area Sales ManagerRyder System is seeking a highly motivated and experienced Area Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base in your assigned sales territory.Key Responsibilities:Develop and execute sales plans to achieve revenue growth and...
-
Area Sales Manager
2 days ago
London, Ontario, Canada Ryder System Full timeJob Title: Area Sales ManagerRyder Systems is seeking a highly motivated and results-driven Area Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base in your assigned sales territory.Key Responsibilities:Develop and execute sales plans to achieve revenue targets...
-
Area Operations Manager
4 weeks ago
London, Canada Soul Foods Group Full timeArea Manager London/Western Ontario Soul Foods Group Salary: Competitive salary plus car allowance, bonus, and benefits Soul Foods Group comprises almost 400 restaurants and stores including KFC, Taco Bell, and Starbucks currently operating in the UK and Canada employing over 7,000 employees. Soul
-
Area Sales Manager
4 hours ago
London, Ontario, Canada Ryder System Full timeJob Title: Area Sales ManagerAt Ryder System, we are seeking a highly motivated and results-driven Area Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base in your assigned sales territory.Key Responsibilities:Develop and execute sales plans to achieve revenue...
-
Area Sales Manager
6 hours ago
London, Ontario, Canada Ryder System Full timeJob Title: Area Sales ManagerAt Ryder System, we are seeking a highly motivated and results-driven Area Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base in your assigned sales territory.Key Responsibilities:Develop and execute sales plans to achieve revenue...
-
Area Sales Manager
2 hours ago
London, Ontario, Canada Ryder System Full timeJob Title: Area Sales ManagerAt Ryder System, we are seeking a highly motivated and results-driven Area Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base in your assigned sales territory.Key Responsibilities:Develop and execute sales plans to achieve revenue...
-
Area Sales Manager
2 days ago
London, Ontario, Canada Ryder System Full timeJob Title: Area Sales ManagerRyder System is seeking a highly motivated and results-driven Area Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base in your assigned sales territory.Key Responsibilities:Develop and execute sales plans to achieve revenue growth...
-
Area Sales Manager
2 days ago
London, Ontario, Canada Ryder System Full timeJob Title: Area Sales ManagerRyder System is seeking a highly motivated and results-driven Area Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base in your assigned sales territory.Key Responsibilities:Develop and execute sales plans to achieve revenue growth...
-
Area Sales Manager
3 days ago
London, Ontario, Canada Ryder System Full timeAbout the RoleWe are seeking a highly motivated and experienced Sales professional to join our team as an Area Sales Manager. In this role, you will be responsible for driving revenue growth and expanding our customer base in your assigned territory.Key ResponsibilitiesDevelop and execute sales plans to achieve revenue targets and expand customer...
-
Area Sales Manager
2 days ago
London, Ontario, Canada Ryder System Full timeJob SummaryRyder System seeks a highly motivated and experienced Area Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base.Key ResponsibilitiesDevelop and execute sales plans to achieve revenue targets and expand customer relationships.Build and maintain strong...
-
Area Sales Manager
3 days ago
London, Ontario, Canada Ryder System Full timeAbout the RoleWe are seeking a highly motivated and experienced Sales professional to join our team as an Area Sales Manager. In this role, you will be responsible for driving revenue growth and expanding our customer base in your assigned territory.Key ResponsibilitiesDevelop and execute sales plans to achieve revenue targets and expand customer...
-
Area Sales Manager
3 days ago
London, Ontario, Canada Ryder System Full timeAbout the RoleWe are seeking a highly motivated and experienced Sales professional to join our team as an Area Sales Manager. In this role, you will be responsible for driving revenue growth and expanding our customer base in your assigned territory.Key ResponsibilitiesDevelop and execute sales plans to achieve revenue targets and expand customer...
-
Area Sales Manager
3 days ago
London, Ontario, Canada Ryder System Full timeAbout the RoleWe are seeking a highly motivated and experienced Sales professional to join our team as an Area Sales Manager. In this role, you will be responsible for driving revenue growth and expanding our customer base in your assigned territory.Key ResponsibilitiesDevelop and execute sales plans to achieve revenue targets and expand customer...
