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Guest Service Manager

4 months ago

Whitby, Canada Beertown Public House Whitby Full time

Beertown Public House Whitby is opening this Summer Come be a part of our amazing team in a fast-paced restaurant with an unrivalled culture.

Our Culinary team puts the heart in hospitality by creating inspired, memorable dining experiences for our Guests. We are looking for the best, brightest, most genuine, hospitality forward individuals to join our opening team at our 11th Beertown location in Ontario

Our goal is to foster a work experience that provides our Chefs & Managers with:

- Pride in their role and the company they work for
- Personal & professional respect from all stakeholders
- Ongoing learning & career development with a clear path for growth
- An independent atmosphere that welcomes everyone’s ideas & initiatives
- Competitive remuneration (plus benefits & earned bonuses)
- Meaningful relationships and mentorships
- Possibilities for personal & professional growth
- all while having good time

If you
- know that ‘real’ people work nights & weekends,
- believe that successful people don’t know more, they do more,
- feel the restaurant operates at it’s best when you’re there,
- take the bull by the horns,
- work hard to succeed hard,
- aspire to achieve greatness in your career,

success is here for you to work towards.

**About the Guest Service Manager Role**:

- Full-time, salaried, entry level hospitality management position
- Responsible to oversee daily opening procedures ensuring each day is set for success
- Operate lunch shifts with excellence, focusing on increasing in lunch sales week over week, year over year.
- Overseeing Front of House team fulfilling steps of service and all side-work both before & after service.
- Assisting Guests & handling any concerns during the shift with Hospitality from the Heart.
- Hire, train, mentor and schedule (weekly) Host team
- Monitor daily cleanliness of restaurant, attacking any cleaning & repair concerns with urgency
- Manage reservation book including facilitating the planning & set up of large group events
- Assist in managing costs related to service - Front of House Labour, Uniform Inventory, Paper Goods/Office Supplies (to name a few)

**Guest Service Manager Earnings & Perks**:

- $45,000 - $50,000 annual salary
- Bonus Incentive ($6000 annually, paid quarterly as earned)
- Comprehensive Management Benefits & Life Insurance Plan - enrolled on day 1
- Paid Vacation Time
- Daily Management Meals
- Charcoal Group Dining Discount
- Comprehensive initial & ongoing training provided
- Career growth & ongoing development opportunities
- Positive, supportive & inclusive team culture
- Beertown Public House is a concept of the Charcoal Group of Restaurants (an independent company of insane greatness & winner of Food Service Canada’s 2019 Independent Restauranteur of the Year Award). Learn more about Beertown and our rich hospitality history at beertown.ca & charcoalgroup.ca_

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Whitby, ON L1N 9S2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Restaurant: 1 year (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person