Team Lead, Coast

2 weeks ago

Oakville, Canada Canadian Mental Health Association Full time

**JOB DESCRIPTION**

**Job Title: Team**
**Lead, COAST**

**Job Type: Full Time**

**Department: COAST**

**Division: Crisis Services**

**Location: Oakville, ON**

**Hours: 37.5 hours per week (combination of day/early evening shifts Monday-Friday)**

**Role Overview**

The **COAST Team Lead** will be responsible for overseeing the day-to-day tasks of the COAST team/mobile response unit to ensure the programs runs effectively and that client needs are being consistently met. They will promote and support a resilient team culture through coaching and the sharing of their expertise to the frontline staff. The Team Lead will also act as a representative of CMHA at various community tables and support initiatives focused on improving crisis services in Halton.

**Key Responsibilities**
- ** Operational Support**:
***Consult the schedule at the beginning of the shift to be aware of staff shortages in order to properly plan for all shifts.
- Ensure staff working are logged in and prepared to accept incoming calls.
- Complete the daily report and review any concerns/errors with Manager.
- Monitor all sections of the Whiteboard and discuss with team members to determine who is responsible for completing which tasks.
- If there is no CIS staff on shift - review the Mobile whiteboard for any pending visits and ensure that any necessary follow up is completed.
- Run a daily triage meeting to review and discuss potential mobiles with Crisis Staff on shift, and as a team create a plan for the shift.
- Ensure that team is following agency policies, standards, guidelines, and procedures required in their roles.
- In consultation with Manager, prepare team meeting agenda and lead the monthly meetings.
- At the end of the shift, review the whiteboard and ensure all sections are complete. If there is work remaining, ensure that this is passed on during shift change for the night staff to complete.
- Participate on the on-call rotation for after hours and weekend support of the agencies staff.
- **
People Leadership & Development**:
***Participate and advise in the recruiting, hiring, and discharge of employees as necessary to support the allocation of resources needed to meet service obligations.
- Provide oversight and direction around staff schedules. Provide clinical guidance to all team members in order to ensure the delivery of effective, compassionate, recovery focused, and client centred care.
- Alert the Manager of Crisis Services to any concerns related to client care and program operations.
- Facilitate the Orientation and Training of New COAST staff in collaboration with the Manager of Crisis Services.
- Provide feedback to the Manager, Crisis Services on employee Performance Evaluations and proactively identify training gaps or needs for staff and create development plans for staff to ensure the team members continually learn and grow in their roles.
- Respect and acknowledge the contributions, opinions and expertise of all team members.
- Suggest development opportunities for COAST team, provide and coordinate in-services and training.
- Engage in activities that can support staff well-being and improve team morale.
- **
Health and Safety & Quality Improvement**:
Review prior day’s call volumes and wait times and determine how to address any delays or issues.
- Have a strong commitment to quality improvement (QI) and support the continuous improvement of client care on a team, organizational, and system level.
- Communicate with the Manager of Crisis Services any team or program matters impacting overall productivity.
- Seek and bring forward quality improvement opportunities to improve efficiency and effectiveness of program functioning.
- Stay current on relevant legislation and best practices, current research, policies and procedures.
- Monitor program rules and compliance and ensure that COAST maintains a safe, conducive environment to allow for psychosocial stabilization and recovery.
- Actively participate in the implementation of client safety practices across the agency, identify and bring client safety issues up for senior management to review, and champion client safety initiatives, as assigned.
- Ensure compliance with the specific requirements of Section 27 of the Occupational Health and Safety Act, as well as any further health and safety responsibilities outlined in the agency’s policies.
- Represent COAST on the agency’s Joint Health and Safety Committee.
- **
Client Support**:
***Provide intensive short
- term support, crisis intervention and service coordination to COAST clients.
- Follow up on client complaints or concerns.
- Make referrals on behalf of clients to a wide variety of community programs and services.
- Commit to the use of the Recovery Model while providing client service.

f)
**Documentation &**
**Reporting**:

- Ensure that all required documentation related to the support of clients is completed by the team in a timely and accurate manner. Conduct regular audits/review

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