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IT Infrastructure Manager

7 months ago

Coquitlam, Canada Venturis Capital Corporation Full time

**Position Summary**:
Reporting to the Director of Information Technology, this position leads and is accountable for the development and implementation of Infrastructure strategies, standards and best practices that aligns with industry frameworks, strategies, policies, and legislation.

This position applies architecture principles and practices to guide the organization through the business, information, process, and technology infrastructure and cyber security changes necessary to execute its strategies.

The position also leads compliance monitoring, IT security risk and vulnerability assessments, security training and supports security audits. It implements security controls and actions to resolve immediate security vulnerabilities or threats involving information access through numerous locations as well as access to information by the public.

This position works closely with IT team and manages the recovery of business systems and networks in case of disaster.

**Duties & Responsibilities**:

- Define the IT Infrastructure strategy and IT technology road map
- Define and implement IT and cyber security policies and procedures
- Lead all IT sourcing projects related to the IT infrastructure.
- Manage the IT infrastructure including: servers, server O/S, Hyper-V, Cloud server environments, storage, routers, switches, and all other infrastructure and systems components
- Develop, implement, and monitor a comprehensive Azure cloud management program
- Establish and continuously improve helpdesk KPIs
- Ensure all employees have reliable connectivity to company resources, regardless of their location
- Create and maintain Business Continuity Plan and Disaster Recovery Plan
- Stay up to date on emerging technologies and best practices for infrastructure and related cyber security
- Monitor and facilitate the adoption of software and hardware across the organization
- Manage relationships and contracts with 3rd party software and hardware vendors
- Lead successful team outcomes by tracking goals, participating in regular one-on-ones, and overseeing work assignments
- Provide leadership for requirements gathering, short and long-term planning, and sequencing of work plan items
- Create and track project budgets, ensuring alignment to the department budget
- Work closely with cross-functional leaders to ensure efficient and superior business operations
- Provide mentorship, coaching, and career development opportunities to your team to help drive their career and achieve their best

**Job Requirements**:

- Degree or Diploma in Computer Science or relevant qualification
- Minimum 5-7 years’ experience managing enterprise IT Infrastructure; providing technical leadership for Virtualization, windows, exchange, and cloud technology solutions
- 3+ years of experience in a managerial or leadership role
- Comprehensive knowledge of key operating systems (Microsoft, Linux, Mac O/S)
- Experience with networking using routers, switches and firewalls including the OSI Model and TCP/IP stack
- Ability to be a hands-on Manager, performing work of the team when necessary to meet commitments
- Provide leadership for incident escalations and P1 outages
- High degree of flexibility with the ability to adapt to a changing environment
- Ability to manage large workloads, set priorities and multitask effectively
- Proven track record of delivering collaborative and business-focused solutions
- Proven ability to analyze and troubleshoot process problems across multiple business units
- Understanding of control measures to protect sensitive business information

Knowledge, Skills & Abilities
- Experience supporting Microsoft infrastructure technologies
- Experience supporting Microsoft Office 365 & Azure Cloud
- Experience supporting Networking/ SD-WAN
- Experience supporting VMWare required
- Cyber security program adoption
- Ability to communicate effectively with all levels of staff and management
- Experience in managing procurement processes
- Experience creating and managing technical budgets and forecasting anticipated expenses

**Certifications / Nice to Have**:

- Microsoft Server technologies
- Firewall, switching knowledge
- Azure Certified Solutions Architect or SysOps Administrator credential
- Project management (CPM, PMP)
- Experience with the ITIL framework
- CCNA, ACSA, and/or CompTIA Network+ or A+ Certifications
- Background as a System or Network Admin an asset

**DISCLAIMER**

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs.