Duck Creek Project Functional/technical Lead

1 month ago

Remote, Canada Compugen Inc Full time

**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

**Responsibilities**:
**Configuration Analysis**
- Administers Duck Creek System, including:
o feature upgrade planning, testing, and implementation.

o documentation of configuration settings, with a focus on changes from default settings.
- Applies defined technical, security, and data privacy standards and best practices.
- Analyzes and translates functional specification and change requests into technical specifications.
- Initiates vendor escalation support, and coordinates and documents problem resolution and
- service level agreement (SLA) reviews.
- Performs configuration based on requirements gathered from the client.
- Performs break/fix support, regression testing, and supports the inbound/outbound interfaces
- to various systems and middleware.
- Implements security and data model specifications as defined by business and legal requirements.
- Creates support documentation in line with client’s IT Service Management (ITSM) standards.
- Works with the business to align security and functional roles to the guiding
- they are onboarded.
- Performs security model analysis, implementation, and administration.
- logs.
- Works with Security and identity team to identify and investigate security architecture/integration
- incidents, changes, problems, and solutions.
- Supports daily operational implementing service requests and project deliverables.
- Supports the operations manager with incidents, changes, and support for issue resolution.
- Supports the planning of Duck Creek platforms lifecycle.
- Plan and execute assigned configuration tasks within deadlines
- Develops test plans and test cases.
- Performs user acceptance testing (UAT) for technical changes, operational requests and data patches on production environments.
- Coordinates the communication and implementation of solutions to impacted user areas, as a technical lead
- Validates proposed solution for alignment to business needs, requirements, and impacts to operations, processes, technology, vendors, partners and clients.
- Participates in sprint and cycle planning with the agile team.
- Review and recommend changes to existing configuration processes
- Analyse and resolve configuration issues in a timely manner.
- Analyze product backlog items or bugs and creates user stories or technical user stories on the agile framework.

**Operational Support**
- to implementation including defects during project warranty period.
- Provides daily support for simple and moderately complex issues and provides information
- Updates incident/work order tickets assigned by the IT support group and creates production support tickets within established processes.
- Creates product backlog items or bugs based on issues reported by the business units on the agile framework.
- Participates in collecting legislative mandates following approved standards, processes and guidelines.
- Creates and executes simple to moderately complex SQL queries for reporting, analysis,
- Develop and maintain documentation for new systems or changes to existing ones
- Performs system health checks on Duck Creek System

**Qualifications**:

- **3-5 years’ experience implementing advanced configurations of Duck Creek System**:

- **Must be certified in Duck Creek University**:

- **Must have experience working on Duck Creek billing Module**:

- **Must have experience working on Duck Creek Policy and Claim Module**

**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs
- #LI-PP1

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