IT Desktop Support 10 Yrs

3 weeks ago


Remote, Canada Compest Solutions Inc Full time

**Job title**: IT Desktop support Technician **Bilingual (French + English)**

**Location**: (Remote in Canada)
10+ Years of Experience

OT may be applicable
**Bilingual (French) fluency mandatory**

**Job Summary**:
Desired Start Date: 4/22/2024

1. Service Desk (**ServiceNow**, Service Desk, Service Desk Asset Services, Service desk - **UAM**)

2. Technical **Troubleshooting of Laptop/Desktop/, Internet/WIFI, VPN**

3. **Fluency in French and English**

Job summary:
2. Troubleshooting skills on **VPN connectivity, dial up, wireless routers**
3. Knowledge on **active directory, domain controllers etc**
4. Exposure to password reset tools
5. Troubleshooting experience using remote control tools
6. Troubleshooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment

Shift Day: Rotational

**Roles & Responsibilities**:
2. Provide first level resolutions
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery
6. Ticket Closure

**Regards,**
**Compest Solutions Inc**
**D: 647-660-7562**

**Job Type**: Fixed term contract
Contract length: 8 months

Pay: $15.00-$18.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift

**Experience**:

- Windows 10, Windows 11) Apple OSX, Linux Ubuntu: 10 years (preferred)
- Basic Audio-Visual Support: 10 years (preferred)
- Laptop/Desktop/, Internet/WIFI, VPN: 10 years (preferred)
- password reset tools: 10 years (preferred)
- active directory, domain controllers: 10 years (preferred)
- IT customer support: 4 years (preferred)
- IT support French - English Bilingual: 10 years (preferred)
- Fluency in French and English: 10 years (preferred)
- ServiceNow ticket: 10 years (preferred)
- WIRLESS ROUTER / VPN troubleshooting: 10 years (required)

**Language**:

- French (required)
- English (required)

Licence/Certification:

- CompTIA A+ (required)



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