Bilingual Installation Support- Remote

2 weeks ago


Toronto, Canada Lifeline of Canada Full time

Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for 50 years.

This position of Installation Support will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have benefitted from Lifeline. Today, our range of medical alert services provide patients with access to help at home or on the go. Only Lifeline offers AutoAlert, the most widely adopted automatic fall detection technology on the market today and an excellent choice for those with a history, risk, or fear of falling.

At Lifeline Canada, our aim is to support our growing senior population, and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions. For 50 years, we have helped families support their loved ones so they can live more confidently at home knowing help is available at the push of a waterproof button, 24 hours a day. Our highly trained and caring Response Associates make this possible - whether it’s emergency services, a family member, or neighbour. With its Canadian head office in Toronto at 95 Barger Green Road.

Connect America, as North America’s largest independent provider of connected care, delivers a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

**Position Summary**:We are seeking a self-managed individual to support our field installers with administrative tasks with the highest level of customer service.

**Key responsibilities**:

- Provide customers support with installation and troubleshooting of products over the phone
- Provide customer service support to our field installers for tasks such as schedule updates, general questions, etc.
- Utilizing reports to follow up on work assignments to ensure adherence to service levels.
- Updating databases as needed to ensure information on customer database is real-time and accurate
- Managing schedules of field installers such as availabilities
- Accountable for accuracy and updates to databases
- Maintenance of supplies such as training manuals, tote bags, clipboards, ID Badge material, binders
- Coordinate communications to all field installers
- Preparing the starter kits for field installers
- Other related tasks

**Hours**: Must be flexible and willing to rotate shifts Monday - Friday 8 am to 8 pm (8 hours shift), Saturday between the hours of 9:00am - 5:00pm. (rotational within the Team)

**Requirements**:
**Education**: Post - Secondary education, High School or equivalent

**Experience required**: 2-3 years of experience working in a customer service environment.

**Skills**:

- Must have to ability to communicate fluently in French and English
- Excellent communication skills - both written and verbal
- Solid organizational skills and the ability to manage multiple priorities
- Excellent judgment, decision-making skills and problem solving skills
- Proficient in MS office


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