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Bilingual Client Service Consultant

3 months ago

Toronto, Canada Randstad Canada Remote Work Freelance Full time
Are you a polished customer service professional looking for remote work to help you move further in your career? Are you passionate about customer service and helping people by resolving inquiries and troubleshooting? Are you someone who prides themselves on their ability to multitask?

If yes, then we have a very exciting opportunity for you

We are looking for personable Bilingual -English & French speakers to work on a contract basis as Client Services Consultants for our client, a well-known Educational and Regulatory Government Association.

In this role, you will be working in a collaborative, team-oriented, fast-paced environment, providing exceptional client service to the members of this Association over the phone and email. We're looking for Rockstar candidates with excellent communication skills, who can handle a fast-paced environment, and who multi-task efficiently (on the phone and logging information into the computer). This is a three months contract opportunity to start, with the potential for (and ideally) further extensions, paying $18.90/hour, starting Mid December.

Advantages
- Remote work opportunity
- Competitive pay $20.00/hourly
- Great work-life balance - 9 AM - 5 PM or similar schedule
- Excellent on-boarding process, with great training provided around client service and de-escalation of calls
- Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees
- Opportunity to add experience from an excellent company that would look great on your resume

Responsibilities
- Handling all inbound registration and other inquiries from Members of the association, at times handling tough conversations
- Managing certifications, member inquiries over the phone (most of the time), and occasionally over email, in regards to a variety of matters, including payments for membership, etc
- Maintaining/logging member information on the system in an efficient and timely manner
- Ability to multitask between calls and system handling
- Working collaboratively with stakeholders, partners, and colleagues in other departments to ensure seamless interaction with members and clients.

Qualifications
What YOU bring to the table:

- 2-4 years of customer service/administrative experience or a similar client-focused role
- Bilingual in French and English is a must
- Excellent oral and written communication skills
- Ability to work in a dynamic fast-paced environment
- Strong typing/keyboarding abilities
- Have access to a reliable WI-FI connection.
- Comfortable having us complete two references and a criminal background check

Summary
If this sounds like you, we would love to hear from you If you meet the above-listed criteria and are ready for your next challenge here is how to apply:

1) Apply Online
2) Send a copy of your resume to andrea.francis@randstad.ca and mention Bilingual CSR - Remote

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.