Customer Support Representative
2 weeks ago
**Position Title: Customer Support Representative
- Customer Support**
**Do you thrive on building positive customer relationships and ensuring their satisfaction? Are you a detail-oriented problem-solver with a passion for teamwork? If so, we want to hear from you**
**Main Objectives**
Responding promptly and accurately to customer inquiries.
Providing proactive customer outreach and ensuring customer satisfaction.
Maintaining a positive, empathetic and professional attitude towards customers and team members at all times.
**Responsibilities**
- Managing and processing customer orders from receipt to delivery, ensuring timely and accurate fulfillment.
- Coordinating with production and purchasing departments to maintain smooth order flow and on-time delivery.
- Arranging shipping and delivery of materials as needed.
- Invoicing orders, processing returns, and issuing credits.
- Processing and maintaining shipping documents for import/export activities.
- Acknowledging and resolving customer complaints promptly, offering solutions and alternatives.
- Identifying customer pain points and share insights with the internal team for process improvement and development.
- Following established communication procedures, guidelines, and company policies.
- Liaise with freight forwarders to facilitate customs clearance, shipping, and receiving of goods.
- Updating company databases with order updates and customer account changes.
**Contacts**
External
Internal
**Competencies**
Technical
Administrative skills, (Manufacturing/warehouse background (a plus)
**Languages**
English
**IT**
Microsoft Office ( Word, Excel, Power Point, Outlook) D365
**Profile**
Education
High School Diploma, Post Secondary Education
Experience
2+ Years experience in a Customer Support or similar role.
Experience using an ERP system.
Pay: $47,000.00-$54,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- VRSP
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus pay
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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