Customer Support Representative

2 weeks ago


Ajax, Canada Gantrex Full time

**Position Title: Customer Support Representative
- Customer Support**

**Do you thrive on building positive customer relationships and ensuring their satisfaction? Are you a detail-oriented problem-solver with a passion for teamwork? If so, we want to hear from you**

**Main Objectives**

Responding promptly and accurately to customer inquiries.

Providing proactive customer outreach and ensuring customer satisfaction.

Maintaining a positive, empathetic and professional attitude towards customers and team members at all times.

**Responsibilities**
- Managing and processing customer orders from receipt to delivery, ensuring timely and accurate fulfillment.
- Coordinating with production and purchasing departments to maintain smooth order flow and on-time delivery.
- Arranging shipping and delivery of materials as needed.
- Invoicing orders, processing returns, and issuing credits.
- Processing and maintaining shipping documents for import/export activities.
- Acknowledging and resolving customer complaints promptly, offering solutions and alternatives.
- Identifying customer pain points and share insights with the internal team for process improvement and development.
- Following established communication procedures, guidelines, and company policies.
- Liaise with freight forwarders to facilitate customs clearance, shipping, and receiving of goods.
- Updating company databases with order updates and customer account changes.

**Contacts**

External

Internal

**Competencies**

Technical

Administrative skills, (Manufacturing/warehouse background (a plus)

**Languages**

English

**IT**

Microsoft Office ( Word, Excel, Power Point, Outlook) D365

**Profile**

Education

High School Diploma, Post Secondary Education

Experience

2+ Years experience in a Customer Support or similar role.

Experience using an ERP system.

Pay: $47,000.00-$54,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- VRSP

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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