Customer Care

3 weeks ago

Ajax, Canada Elexicon Energy Inc. Full time

Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.

WHY JOIN OUR TEAM?

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence

DUTIES AND RESPONSIBILITIES
+ Liaise with internal and external contracts.
+ Assist with special projects within the department.
+ General office assistance, data entry and updating accounts.
+ Support the Credit team in meeting all OEB obligations.
+ Respond to and record all Customer Experience related inquiries in accordance with internally established policies and procedures, and government regulations.
+ Perform Credits and Collection functions in a timely and empathetic manner and in accordance with internally established policies and procedures and government regulations.
+ Inform Supervisor of issues related to maintaining optimum customer experience.
+ Other duties as assigned.

EDUCATION, SKILLS, AND EXPERIENCE
+ Post-Secondary enrollment requirement (Minimum Grade 12 students going to College or University in September 2023).
+ Demonstrated ability to work independently as well as part of a team in a fast paced work environment.
+ Demonstrated ability to deal effectively with customers in a variety of interactions (i.e., empathy skills, negotiating skills, personal resilience and flexibility, etc.).
+ Strong organizational and time management skills.
+ Strong analytical skills.
+ Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
+ Professionalism, strong work ethic, confidentiality and Human Relations.
+ Ability to work with mínimal supervision.

APPLICATION PROCESS

Please include the following details when submitting a resume and quote the position title that you are referring someone too.
- Date available for work and expected return to school date
- University/College attending in September 2023
- Degree/Diploma Program
- Year completing

**Our Commitment to Diversity, Equity, Inclusion and Belonging**:
Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.

We thank all applicants; however, only those to be considered will be contacted.

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