Customer Support Manager

2 weeks ago

Ajax, Canada SAFRAN LANDING SYSTEMS Full time

Entreprise : SAFRAN LANDING SYSTEMS
- Localisation : Ajax - Canada (région non définie)
- Fonction : Customer Support Manager
- Type de contrat : Contrat à durée indéterminée (CDI)
- Date de publication : 08-02-2023

**Description du poste**:
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 76 800 collaborateurs pour un chiffre d'affaires de 15,3 milliards d'euros en 2021, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est classé 3ème meilleur employeur mondial dans son secteur par le magazine Forbes en 2021.

Safran Landing Systems est le leader mondial des fonctions d'atterrissage et de freinage pour aéronefs. Safran Landing Systems est partenaire de plus de 20 avionneurs dans les domaines du transport civil, régional et d'affaires et dans le domaine militaire, et équipe plus 27 000 aéronefs.

The CSM provides a key role as the “Voice of the Customer” within SafranLS and in parallel represents SafranLS strategies and policies in front of the customer. The CSM's primary role is to actively monitor customers to ensure satisfaction is maintained within SafranLS targets and when required, deploy improvement strategies and communications to recover customer satisfaction.

**Profil recherché**:
7. The CSM is responsible for Identifying and proactively supporting marketing opportunities with the relevant SafranLS commercial teams:
a. Landing Gear sales/services

b. System Equipment upgrades and provisioning campaigns

c. Management of airline initial provisioning reviews

d. Support of regional MRO sales team on key sale strategies

8. The CSM shall plan and support back office and/or leadership joint visits with customers as required.

9. The CSM will need to maintain a level of working hours flexibility in order to manage regional time zone difference with European, or other SafranLS offices in the course of their daily duties
- Basic to moderate knowledge of SafranLS product portfolio

Landing Gear, Systems Equipment, and Wheels/Brake
- Ability to interface with SAFRAN LS MRO teams for landing gear and wheels/brakes
- Basic to moderate knowledge of SafranLS tech pub's and CMM's
- Experience with CRM systems
- Advanced experience with MS Outlook
- Advanced experience with Key Account Mgt techniques
- Ability to meet timelines
- Ability to exercise initiative
- Sound written and verbal communications
- Multilingual communications skill preferred, but not mandatory (Spanish, French)
- Team player with problem resolution experience
- Ability to multitask

Education/Training
- Preferred
- Bachelor's Degree
- BA with focus on Business and/or Technical
- FAA Airframe & Powerplant License or Airman's Certificate preferred, but not mandatory
- Military Occupational Specialties applicable to aviation maintenance and/or leadership
- Minimum
- Three or more years' experience/training in Key Account Management and/or Field Service Management

Feeling hesitant because you don't meet all of the job requirements? Don't be Safran Landing Systems (SafranLS) is committed to creating an inclusive, diverse and equitable team and encourages all applicants to apply. If you love a challenge and want to work in an exciting, high-tech environment, we want to hear from you.

SafranLS offers accommodations for people with disabilities in all parts of the hiring process and will work with applicants to meet accommodation needs that are made known to SafranLS in advance.

At SafranLS, a passion for Aerospace can mean a limitless career, land your next position with us

While we thank all applicants, only those being considered for an interview will be contacted.
- Date de début : 2023-03-20
- Durée : nc.
- Expérience requise : 5 à 10 ans d'expérience
- Salaire : nc.
- Référence : 2023117470
- Secteur d'activité :

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