Corporate Receptionist

2 weeks ago


Vancouver, Canada Fasken SLP Full time

**Who We Are**

Fasken is a leading international business law and litigation firm and was recently voted one of Canada’s Best Employers for 2023. Our firm’s 900+ lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London, and Johannesburg. Providing strategic and thoughtful advice in all areas of business law, our broad range of clients include close to half of the Fortune 100 companies, as well as corporate clients, government agencies, regulatory authorities, non-profit bodies, and individuals. Our clients’ interests are paramount in all that we do, and we take pride in supporting our communities. We are a place where bright, talented, and collegial people want to work together, and we work hard together to achieve our goals in a collaborative and efficient way.

**Your Role**

Joining Fasken (Vancouver) as the Receptionist Team Lead, you will assume a pivotal position in supervising front desk operations and guiding a team of receptionists. Your focus will be to guarantee unparalleled client experiences and seamless communication, both internally and externally. As a representative of our Firm's unwavering dedication to professionalism and client service, your contributions will be instrumental in upholding our esteemed reputation. In addition to standard Reception duties, we seek a natural leader capable of inspiring our reception team to uphold the utmost standards of client service. Your flexibility and ability to adapt to diverse tasks will contribute to the overall efficiency and effectiveness of our firm's operations.

**A Day in The Life**

Responsibilities include, but are not limited to:

- Leading the Reception team to ensure collaboration to achieve deliverables
- Reviewing and assisting with the management of the department workload
- Providing on-the-job training and guidance to team members to ensure work is completed accurately, by the required deadline, and in the most efficient and effective manner possible, ensuring they provide effective and efficient client service to Firm members
- Responding promptly and professionally to all incoming calls and directing them to the appropriate departments or individuals
- Welcoming and guiding clients and visitors to the office, with a seamless blend of professionalism, friendliness, and attentiveness, you will create a lasting positive impression, leaving clients and visitors with a sense of utmost satisfaction and trust in our firm's commitment to exceptional service.
- Communicating with all members of Fasken, including lawyers, assistants, and individuals from various departments such as Marketing, IT, HR, and Management, regarding client arrivals and other related matters
- Overseeing boardrooms and meeting room logistics including problem-solving and making necessary adjustments if rooms need to be rearranged. You will effectively communicate these changes to the relevant individuals or departments, ensuring smooth and efficient operations while managing meeting spaces to accommodate various requirements and unforeseen circumstances.
- Coordinating catering and equipment needs, as required
- Maintaining quality control in meeting room set up and hospitality services
- Coordinating taxi and courier service
- Organizing meetings, including booking IT requirements when needed
- Various other administrative tasks as required by multiple departments within the Firm

**Must Haves**
- Being professional and energetic with a positive “can-do” attitude - willing to always go the extra mile
- Having the ability to interact with firm members and visitors in a pleasant, professional manner
- Having a strong teamwork and client/customer service focus
- Exceptional communications skills, both in person, in writing and over the phone
- Excellent organizational skills, with the ability to work independently using initiative and judgement, including having solid problem-solving abilities
- The ability to adapt to changing priorities and manage multiple tasks
- Prior experience handling a multi-line telephone system
- Experience in a professional services environment would be considered an asset

**Why Work with Us**

Fasken is dedicated to rewarding your contributions and encouraging your professional development. We offer a comprehensive salary and benefits package that is very competitive, together with opportunities for personal and professional growth. Our benefits include:

- A health and wellness subsidy
- An annual education & tuition reimbursement
- Flexible medical and dental benefits (effective from day 1)
- Short term and long-term disability insurance
- Personal days
- Employee & family assistance program
- Paid vacation and sick days
- Group retirement savings plan with matching contributions
- Monetary incentive for employee referrals
- Flexible working arrangements
- Opportunities to give back to your community through firm initiatives
- An engaging firm culture that celebrates



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