Service Writer

2 weeks ago


North Saanich, Canada Gurtons Garage Full time

Gurtons Garage is seeking a highly motivated and customer-focused individual to join our team as a Service Writer. As a Service Writer, you will play a critical role in recommending maintenance and repair services to our valued customers. You will be responsible for writing service work orders, liaising with technicians to ensure proper work flow, and maintaining excellent customer relationships and experiences.

Your primary responsibilities will include greeting customers in a timely and friendly manner, answering phones, creating work orders with accurate information, referring to service history and inspecting vehicles to recommend additional needed services, providing complete and accurate written cost estimates for labor and parts, contacting customers regarding any changes in the estimate or promised time, explaining cost and time requirements in detail, keeping service department forms, menus and pricing guides up-to-date, explaining completed work and all charges to customers, and maintaining high customer satisfaction standards.

**Salary**: $22.00-$28.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- North Saanich, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location



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