Digital Content Advisor
3 weeks ago
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want
to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
adjustments can be made to help support you in delivering your best performance.
Digital Content Advisor (Temporary, 12 months)
**Job Title**: Digital Content Advisor Reference Number: 117635
**Location**: North Vancouver Employment Type: Temporary Full Time
**Hours of Work**: 7.5 hr Day Shift (M-F) Posted Date: 2023/05/05
Position Highlights
ICBC is seeking an experienced Digital Content Advisor for a 12-month maternity leave cover. We are looking for a talented
professional who understands content strategy and creation, customer-centric communication for large corporations and/or
government, and succeeds in a dynamic, fast-paced environment.
The Digital Content Advisor is responsible for the production, delivery and governance of content across ICBC channels. The
advice, support and constructive feedback to colleagues, from leaders in other divisions to writers, designers and developers.
If you have a highly attuned understanding of best practices in content strategy and customer experience, enjoy being creative
and collaborative, and have experience in leading complex content-driven projects, this is an excellent opportunity.
**Core Duties and Responsibilities include**:
- Consults with business areas and provides expert advice to develop content plans that support business priorities and user
needs
- Leads complex content projects and intiatives, managing timelines, deliverables and accountabilities, from planning through to
delivery
- Partners with colleagues in User Experience, Service Design, Communications, Marketing, and Information Services to create
and deliver effective digital content that meets corporate standards and guidelines
- Advocates for customer experience, digital best practice and brand standards on all digital channels and on cross-functional
teams
- Maintains awareness of emerging digital content strategy trends, tools and technologies and identifies opportunities to support
business priorities
Position Requirements
- Knowledge of the principles and practices of writing and editing for digital and other channels for multiple audiences
- Knowledge of the principles and practices of content design, usability, service design and information architecture
- Knowledge of complex communications planning and project implementation
- Knowledge of website content management systems
- Knowledge of online measurement strategies, tools and technologies
- Highly-developed interpersonal, relationship-building and communication skills in order to work with stakeholders at all levels
- Strong organizational and project management skills to lead complex intiatives to deadlines and handle shifting priorities
- Demonstrated ability to work independently and proactively
Experience.
Position Information
This is a hybrid role based out of our North Vancouver head office two days per week and working from home three days per
week.
**What we offer**:
- Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
- Continuous Training: We offer continuous in-house training to ensure you are equipped with the knowledge to be successful in
your role.
- Hybrid of On-site and Working from Home: We offer flexible working arrangements as we continue to support our employees in
balancing their career and family commitments.
- COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety
and wellbeing.
- Engaging Culture: We promote an inclusive and diverse work environment.
ZR2
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