Customer/production Coordinator

5 months ago


London, Canada Canduct Industries Full time

Canduct Industries is looking for a Customer/Production Coordinator (CSR) to join our growing team

The Customer/Production Coordinator (CSR) is the liaison between our customers and production. This role is responsible for ensuring that customer orders are received and processed to meet customer expectations.

**What you're responsible for**:

- Maintains customer records by updating account information.
- Receives and Creates customer orders by gathering, analyzing, and inputting data into Visual ERP via purchase orders, customer bill of materials and customer drawings.
- Prepares purchase requisitions for purchased components.
- Prepares product and service work orders for production and distributes to production board/floor.
- Work with Production Supervisors, lead hands and Shipping department to ensure customer needs are met.
- Monitor order status and shipping status.
- Advise customer of order status/delivery times/rush orders.
- Resolves product or service challenges with the Quality/Production departments by clarifying the customers’ issues/requests, solving the problem, and following up to ensure satisfaction.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.

**To join our team**:

- At least 3 years’ experience in a manufacturing environment
- Must be able to read engineering drawings
- Post-secondary education in engineering, business, or any technical programs is an asset
- Proficient in MS Office - Excel, Word, PowerPoint
- Excellent organizational, analytical, problem solving and interpersonal skills
- Excellent verbal and written communication skills
- Time management skills with the ability to effectively balance changing priorities.

**What we offer**:

- Clean and safe work environment.
- Consistent work with the option for overtime.
- Company provided PPE and shoe allowances.
- Shift premiums for the afternoon shift.
- Employer paid benefits - medical, dental, vision
- Training
- Social Events throughout the year.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- manufactoring: 3 years (preferred)
- Production Planning: 3 years (preferred)

Work Location: In person



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