Customer Service Coordinator
2 weeks ago
Culligan of Canada is seeking a skilled Customer Support Representative to join our team. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our customers and contributing to the growth and success of our business.
About CulliganCulligan offers a full line of water treatment products for every problem. Our company provides dependable service and technical expertise that has made us the water solution choice for both residential and commercial locations.
Our compensation package includes an estimated annual salary of $55,000 to $65,000, based on experience and location. This competitive salary reflects the importance of this role and the value we place on our employees.
Job Responsibilities- Assist customers in person and on the phone in a professional manner
- Set up deliveries and book service calls
- Process new contracts, create customer accounts, and schedule installations as required
- Print and distribute service work orders and route tickets, close work orders, and bill out once completed
- Promote and up-sell products and services to new and current customers
- Book walk-in and phone sales leads with the Sales Team
- Make accounts receivable collections and related calls, forward outstanding invoices as requested
- Handle money, run the cash register, and POS machine, balance cash, prepare bank deposits, reconcile, and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
- Valid driver's license to help cover other locations
- Outgoing, friendly, and a desire to help people
- Excellent interpersonal and phone communication skills
- Ability to multitask and work in a fast-paced environment
- Previous customer service experience
- Intermediate computer knowledge
- No weekends or late nights
- Monday through Friday schedule
- Paid time off
- Paid holidays
- Compensation package including hourly base pay, employee referral bonus, and annual performance review (potential pay increase)
- Benefits include dental care, extended health care, life insurance, vision care, employee assistance program, and RRSP match (after three months)
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