Manager, Program Development

2 weeks ago

Richmond, Canada Paladin Airport Security Services Full time

Manager, Program Development & Enhancement

**Responsibilities**
- Perform scheduled reviews (quarterly, annually, seasonally, etc.) of internal policies and procedures across operational and support service departments
- Align with the Director of Quality Assurance's Annual Quality Assurance Plan to ensure continuous improvement and enhancement of screening services
- Collaborate with internal department leaders to develop and maintain specific policies and procedures, ensuring alignment with client requirements
- Customize or adjust new corporate policies to ensure relevance and applicability to client standards
- Work closely with various departments, such as People & Culture, Support Services, and Operations, to align new policies with client guidelines
- Collaborate with the Quality Assurance team to develop Management Corrective Actions (MCA) Plans in response to Corrective Actions issued by the client
- Work with the Manager of Training & Development to adjust training practices and deliver training to address systemic performance issues and support new policies and procedures from the client
- Participate as a member of any working groups on policy development with the client
- Provide input and feedback based on internal policies and procedures, adjusting them to match our client's standards through the Change Management Process
- Support the adjustment and creation of new policies and procedures resulting from changes to the organizational structure

**Requirements**:

- Bachelor's degree in a relevant field or equivalent work experience
- Proven experience in screening service management, with a preference for prior Screening Contractor Training Representatives (SCTR) (previously known as Training + Performance Specialist)
- Lean Agile Greenbelt Certification, or willingness to complete within the first six (6) months of being accepted into the role
- IMSM ISO Internal Auditor Certification on ISO9001: 2015 - Quality Management Systems, ISO45001: 2018 - Occupational Health & Safety Management Systems, ISO14001: 2015 - Environmental Management Systems, ISO27001: 2013 - Information Security Systems, or willingness to complete within the first six (6) months of being accepted into the role
- Excellent communication skills, both written and verbal, with a focus on policy writing
- Comprehensive knowledge of aviation industry regulations and requirements
- Experience in developing and implementing corrective actions and continuous improvement initiatives
- Ability to work collaboratively with internal and external stakeholders
- Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance

**Salary: $90,000 - $100,000**

Paladin Airport Security Services Ltd. ("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024.

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

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