Infrastructure Analyst

7 days ago

Kitchener, Canada Waterloo Region District School Board Full time

Information Technology Services (ITS)
**Applicants will be considered in the following order**:
Qualified permanent ESS/OSSTF Bargaining Unit employees.
Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees.
Qualified external applicants (includes employees from other Bargaining Units)

**Responsibilities**:
Assists in designing, implementing and maintaining a vision and 3 year plan related to WRDSB integrated IT infrastructure systems as a component of the larger IT Service planning cycle
Core IT infrastructure systems include accounts, devices, networks, firewalls, security, servers, storage, web, telephony, system management and cloud computing
Participate in oversight of the life cycle and maintenance of IT Infrastructure including availability, performance and security in accordance with agreed upon service level agreements
Participates in multiple complex technical projects for the optimization and continuous improvements of core IT infrastructure systems and services
Leads small to medium size technical projects.
Assist in investigating, troubleshooting and resolving complex technical issues that impact several critical systems and operations throughout all schools and departments
Proactively recommend, test, validate and implement new releases, upgrades and patches to the core IT infrastructure systems
Evaluate and recommend hardware system standards (computers, mobile, digital signage, etc)
Administer and maintain IT infrastructure in compliance with set hardware and software standards, security measures and data privacy requirements
Monitor and maintain automation and synchronization processes to efficiently and seamlessly integrate core IT systems
Execute sensitive data backup and restoration procedures
Analyze and identify potential infrastructure capacities gaps
Develop and maintain hardware and software technical documentation
Stay abreast of emerging IT infrastructure changes, vulnerabilities and threats
Build and maintain strong lines of collaboration between IT service groups, schools, departments, stakeholders and vendors
Provide advice to IT staff in support of collaborative service management practices including problem solving, user support and communication
Other duties as assigned by the Information Technology Management team

**Qualifications**:
University degree or 3 year Community College diploma supplemented with continuing education in technical training
3 years related experience in the field of information technology and customer service
Certification and formal training is an asset
Ability to comprehend large scale infrastructure and understand global implications of system integrations
General technical knowledge and experiences include several of:
Network or system administrator of physical and virtual technology hosted on-premise and/or in cloud (eg. Azure, Amazon)
Configure, deploy and maintain infrastructure equipment
Maintain and test hardware and software infrastructure
Analyze existing and planned infrastructure capacities
Familiar with mobile device management process and technologies
Proficient with desktop and server operating systems (eg. Microsoft, MacOS, iOS, Android)
Monitor and collect data on hardware and system performance
Troubleshoot complex network and system issues
Perform routine preventative maintenance on equipment
Develop and maintain hardware and software technical documentation
Execute sensitive data backup and restoration procedures
Excellent communication, teamwork and customer service skills
Excellent organizational and time management skills
Project management experience would be an asset
Ability to work independently with mínimal supervision
Applicant Self-Identification Questions
The Waterloo Region District School Board is committed to equity in employment. We are committed to fair and equitable hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve, who will foster the success and well-being of our students and who demonstrate a commitment to equity and inclusion in the classroom.
First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
persons with visible and/or invisible (physical and/or mental) disabilities; and
persons of marginalized sexual orientations, gender identities, and gender expressions

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