Client Services Representative

2 weeks ago


Edmonton, Canada Alberta Construction Safety Association Full time

Your Alberta Construction Safety Association (ACSA) is a registered independent not-for-profit society whose Mission is to leverage industry expertise through engagement, products, services, and education to support the continuous improvement of the safety culture in Alberta's construction industry._
**Do the Values of Excellence, Trust, Service & Evidence-based resonate with you? If so, read on as this role may be for you**

**As we enter our busy season, we're seeking a dedicated customer service representative to join our team helping to support our students and members with their registration inquiries.**

**Why Join Your ACSA?**
- ** Impactful Work**: Your contributions influence the safety and well-being of Alberta's construction workforce.
- ** Growth & Learning**: ACSA offers ample opportunities for professional development in a supportive environment.
- ** Balance & Benefits**: We support work-life balance and provide a competitive total compensation package including ample sick days, vacation time, RRSP contributions, health benefits, and health spending.

**Client Services Representative**

**Position Purpose**

The Client Services Representative plays a pivotal role in delivering exceptional customer service with a professional, responsible, and supportive approach. Reporting to the Manager of Client Services, this full-time, temporary (12-month term) role focuses on providing comprehensive information and guidance to students looking to register for safety courses, seeking qualification as a National Construction Safety Officer (NCSO) or National Health and Safety Administrator (NHSA). Additionally, the representative offers prompt assistance with technical difficulties related to e-learning, vILT courses, and student portal issues.

**Duties and Responsibilities**
- Provide exceptional service, ensuring smooth registration processes and handling transfers or refunds efficiently.
- Guide students through registration, verifying eligibility, and facilitating a seamless experience. Provide accurate information on courses, programs, and membership.
- Offer prompt assistance for e-learning course issues, ensuring uninterrupted learning experiences.
- Assist individuals through the NCSO or NHSA designation process, facilitating effective communication and a streamlined qualification process.
- Maintain accurate records, ensuring data integrity and confidentiality.
- Identify process enhancements and stay updated on best practices for improved service delivery.
- Collaborate with internal teams to address needs and provide administrative support as required**.**:

- Perform other related duties as assigned.

**Qualifications**
- ** Education**:

- High School Diploma or GED.
- ** Experience**:

- 1 - 3 years of related experience in a demanding customer service environment, and high-volume data coordination required.
- Call center experience is considered an asset.
- ** Required Skills and Abilities**:

- Competent in Customer Relationship Management System (CRM) and Learning Management System (LMS) software.
- Proficient in Microsoft Office.
- Excels at creative thinking and problem-solving, with the ability to handle challenging situations with professionalism and empathy.
- Excellent customer service and communication skills are essential.
- Ability to work independently as a strong and contributing member in a team environment.

**Logistics**
- This role is a full-time temporary role with a fixed term of 14 months, with the potential for extension based on business needs.
- Daily work hours are 7:30 am - 4:30 pm.
- Support weekend as well as weekday training as needed.
- This position is eligible for a hybrid work model (ACSA facility & Edmonton office).

**Salary**:50,920

**Closing Date**:November 14, 2024



  • Edmonton, Alberta, Canada Healthcare Solutions Full time

    Client Service Representative Job SummaryWe're seeking a highly motivated and organized individual to fill the position of Client Service Representative. As a key member of our team, you'll be responsible for providing exceptional client service and support to our customers. Key Responsibilities Include:Key ResponsibilitiesProvide exceptional client service...


  • Edmonton, Canada KaizenLAB Full time

    **Summary** Our Client Service Representative or CSR, is responsible for all tasks related to client services are completed in a timely and efficient manner. The CSR is the lead member of a two-person team devoted to assisting a key list of clients in which they develop, grow, and are incentivized on the overall success of the client relationship. **Job...


  • Edmonton, Canada Golden Management Inc. Full time

    Golden Management Inc. is Edmonton’s leading Business Consulting and Customer Acquisition company. Our team is committed to developing a unique and innovative approach in creating promotional campaigns for our client, a Canadian leader in the telecommunications industry. Our primary objective is to increase our client’s visibility through brand...


  • Edmonton, Canada ATB Financial Full time

    At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care,...


  • Edmonton, Canada ATB Financial Full time

    At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care,...


  • Edmonton, Canada ATB Financial Full time

    At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care,...


  • Edmonton, Canada Alberta Pensions Services Corporation (APS) Full time

    **Position**: Client Information Representative **Position Type**: Full-time, Permanent, Included [Internal/External] **Location**: Edmonton, Alberta **Classification**: T/AS II **Salary Range**: $44,341.00 to $53,470.00 Reception is an important part of customer service, and we are searching for the right person to fill this key role! What you're...


  • Edmonton, Canada CMB Insurance Brokers Full time

    **General Description** As a Client Service Representative (CSR) you will report directly to your Account Manager and contribute in the servicing of client requests. Specific duties that a CSR would be expected to perform are as follows: **Client Service** - Ensure the proper and appropriate use of procedures, including brand maintenance, as designated by...


  • Edmonton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Edmonton, Canada CARO Analytical Services Full time

    **CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...


  • Edmonton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Edmonton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Edmonton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Edmonton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Edmonton, Canada ATB Financial Full time

    **Our bottom line is different.** There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset...


  • Edmonton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Edmonton, Canada CARO Analytical Services Full time

    **CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...


  • Edmonton, Canada CARO Analytical Services Full time

    **CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...


  • Edmonton, Canada CARO Analytical Services Full time

    **CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...


  • Edmonton, Canada CARO Analytical Services Full time

    **CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...