Jira Consultant

1 week ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**What will you do?**

Consult with Agile teams on usage and adoption of Jira, plugins, APIs, workflows
- Configure and manage user permissions, groups, and roles in Jira Cloud.
- Setup and configure projects, boards, workflows, and issue types. Customize Jira as needed for team workflows.
- Consult on optimizing projects, templates and workflows
- Configure and customize JIRA Service Management (JSM) to meet business needs and processes.
- Administer add-ons and integrations like Confluence, Miro, Bitbucket etc. Troubleshoot issues with integrations.
- Provide technical support and training to users. Answer questions and help resolve issues.
- Analyze usage data and provide reports on team/project metrics and KPIs.
- Continuously research and evaluate new features in Jira Cloud JSM
- Participate in Agile community groups to share best practices or make recommendations to optimize use of the platforms
- Assist our user community in creating dashboards, reports and metrics

**Documentation and Training**
- Document recommended future best practices.
- Develop clear and concise documentation outlining best practices for the use of agile tools, tailored to the client's specific needs and objectives.
- Include guidelines for configurations, integrations, and usage strategies that enhance collaboration, reporting, and project management.
- Ensure the documentation is accessible and user-friendly, incorporating visuals and step-by-step instructions to facilitate understanding and implementation.
- Deliver end user training on tools and processes

**What will you need to succeed?**
- 3+ years of experience administering and customizing Jira or similar issue tracking tools
- Hands-on Agile experience using Jira for Scrum/Kanban
- Expert knowledge of Jira features, workflows, permissions model, and administration
- Experience with supporting Support Operations, DevOps & Agile teams
- Strong technical troubleshooting and problem-solving skills
- Excellent communication and documentation skills
- Experience working in agile software development environments and agile ceremonies
- Bachelor's degree in Computer Science or College equivalent

**What in it for you?**
- Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle. Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
- Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office
- We’re honored to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
82,000/82 000 - 135,000/135 000

**Job Category**:
IT - Technology Services

**Posting End Date**:
12/05/2024

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