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Municipal Services Coordinator

1 month ago

Scarborough, Canada Elections Ontario Full time

**Municipal Services Coordinator**

For accessibility assistance with this document please telephone Elections Ontario at 1-888-668-8683 or Fax at 1-866-714-2809. You can TTY at 1-888-292-2312.

**Position Status**: Temporary to November 29, 2024

**Posting Status**: Open

**Location**: 40 Ridgetop Road, Toronto, Ontario M1P 2J7 (Birchmount and Ellesmere) / Fall relocation to 26 Prince Andrew Place (Don Mills & Eglinton)

**Starting Salary**: $66,484 per year

**Hours of Work**: 36.25 per week

**Posting Date**: July 20, 2023

**Closing Date**: July 28, 2023

**Who we are**

The Office of the Chief Electoral Officer (Elections Ontario) is an independent, non-partisan office of the Legislative Assembly of Ontario, responsible for administering provincial elections, by-elections, and referenda in Ontario. We are committed to making voting easy and accessible for all electors, while maintaining the integrity, security, and transparency of the electoral process.

**Join our team**

To support its expanded municipal elector list mandate the Register Division at Elections Ontario is looking for a process-oriented, Customer Service Coordinator to help build and deliver the needed client support capabilities.

As an experienced customer service representative, working in partnership with internal and external stakeholders, you will be responsible for the implementation and operation of service processes involved in the provisioning and delivery of elector lists to Ontario’s 444 municipalities and school boards.

**What to expect in this role**

Reporting to the Manager, Stakeholder Relations, you will:

- Build and maintain relationships with municipal and school board staff responsible for elections.
- Help municipal clients process election-related ward boundary changes.
- Coordinate the delivery of elector lists and services to municipal and school board clients.
- Implement service processes used to deliver electors lists to clients.
- Measure and assess process performance and client satisfaction to focus improvement efforts.
- Assist with team capacity building, such as recruiting and staff training.

**What you need to qualify**
- Demonstrated ability of building relationships with clients.
- Two years of experience in a deadline-driven customer service role.
- Track record of solving problems and creative thinking.
- Demonstrated willingness to learn.
- Ability to diagnose complex processes and communicate them in a simple way.
- Understanding of information management processes and concepts.
- Strong technical proficiency in MS Office and SharePoint.
- Must be legally entitled to work in Canada.

**Nice to have**:

- Bilingual (English/French).
- Experience with municipal election administration.
- Knowledge of municipal and provincial election legislation.

**How to apply**

Our recruitment process reflects our mission to uphold the integrity and accessibility of the electoral process and to manage elections in an efficient, fair, and impartial manner. We offer career growth opportunities and a competitive rewards program.

**How to request an accommodation**

Elections Ontario is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported.

Under the _Accessibility for Ontarians with Disabilities Act _and the _Ontario Human Rights Code_, we provide accommodations to applicants with disabilities throughout the recruitment and selection process. If you require a disability-related accommodation to participate, please call 1-888-668-8683, send a fax to 1-866-714-2809, TTY at 1-888-292-2312.

**Job Types**: Full-time, Fixed term contract
Contract length: 15 months

**Salary**: From $66,484.00 per year

**Benefits**:

- Company pension
- Employee assistance program
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Scarborough, ON M1P 2J7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

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