Systems Technician

4 months ago

Regina, Canada Xerox Full time

-The Systems Technician is responsible for providing technical support for workstation hardware and software. This includes installing, configuring, troubleshooting, and maintaining various workstation technologies in a corporate environment.

**Overview**
- Resolve Tier 1 escalation support tickets
- Ability to work in Active Directory
- Respond in timely manner to requests and issues
- Repair and replace equipment as needed
- Provide onsite and remote support to end users
- Respond to tickets in accordance with SLA guidelines
- Create documentation for staff for training purposes

**Technical Skills**
- Operating Systems: Proficient in troubleshooting and supporting both Windows and MacOS environments. This includes installation, configuration, and problem resolution.
- Hardware Support: Demonstrated ability to diagnose and resolve hardware issues with desktops, laptops, and associated peripherals.
- Networking: Basic understanding of networking concepts, including IP addressing, DHCP, and DNS. Capable of troubleshooting network connectivity issues and configuring network settings on workstations.
- Remote Desktop Tools: Experience with remote desktop support tools, such as TeamViewer, Microsoft Remote Desktop, or similar. Knowledge of Sophos Connect and Sonicwall Netextender is a plus.
- Cybersecurity: Understanding of antivirus software, basic malware detection, and cybersecurity best practices. Ability to identify and mitigate security risks in a workstation environment.

**Qualifications**

**Education**:

- Certificate or Degree in Information Technology, Computer Science, or a related field preferred.
- Additional certifications in Information Technology, such as CompTIA A+, Network+, Microsoft Azure Fundamentals, or Microsoft 365 Certified: Endpoint Administrator Associate, are highly advantageous.

**Experience**:

- 2-3 years of experience in a technical support or IT support role, with specific emphasis on workstation support in a corporate environment. Prior experience in a service desk or contact center environment is beneficial.

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