Catering and Conference Services Manager
5 months ago
Catering and Conference Services Manager is an energetic, innovative individual who has a desire to work in a results-driven and fast paced environment. Responsible for booking and managing all meetings and catering events and acts as the on-property liaison for group sales. Prepare all event documentation and coordinate with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. Ensure their property events have a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
Managing Event Logistics and Operations
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for small to medium-sized assigned groups.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
- Performs other duties as assigned to meet business needs.
Ensuring and Providing Exceptional Customer Service
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
Leading Event Management Teams
- Conducts formal pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- At least 1-year experience in the event management or related professional area required.
- Past Marriott experience an asset
- Experience with CI/TY and/or Lightspeed PMS an asset
**Salary**: $50,000.00-$55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- Day shift
Supplemental pay types:
- Tips
**Experience**:
- Hotel: 1 year (required)
Work Location: In person
-
Catering Coordinator
6 months ago
Burnaby, Canada JAG Catering Full time_**About JAG Catering**_ For the past 15 years, we have been creating menus diverse in culinary heritage that is both nurtured and natured. Our cooking is filled with passion and intent for the love of all things food. It can be a simple board meeting, summer BBQ, grand opening, or a gathering around the table. We bring the same philosophy to all of them...
-
Catering Sales Manager
5 months ago
Burnaby, Canada Hilton Vancouver Metrotown Full time**What’s in it for me**: At Hilton Vancouver Metrotown, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We are looking for a versatile and well-organized **Catering Sales Manager** with an...
-
Catering Operations Manager
3 weeks ago
Burnaby, British Columbia, Canada Executive Inn Hotel Full timeCatering Supervisor Role at Executive Inn HotelWe are seeking a skilled Catering Supervisor to join our team at Executive Inn Hotel. As a Catering Supervisor, you will be responsible for overseeing the preparation and presentation of food and beverages for our guests.Key Responsibilities:Supervise and coordinate the activities of staff who prepare and...
-
Catering Operations Manager
3 weeks ago
Burnaby, British Columbia, Canada Executive Inn Hotel Full timeWe are seeking a skilled Catering Operations Manager to join our team at Executive Inn Hotel. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our catering department.Key Responsibilities:Supervise and coordinate the activities of staff who prepare and portion foodTrain staff in job duties, sanitation,...
-
Director of Catering Events
5 months ago
Burnaby, Canada Compass Group USA Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Director of Catering Events
5 months ago
Burnaby, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Catering Operations Manager
3 weeks ago
Burnaby, British Columbia, Canada Executive Inn Hotel Full timeJob Summary:Catering Supervisor at Executive Inn HotelKey Responsibilities:Establish efficient methods to meet work schedules and supervise staff who prepare and portion food.Train staff in job duties, sanitation, and safety procedures to ensure a high-quality food and service experience.Estimate ingredient and supply requirements for meal preparation and...
-
Sales & Catering Coordinator
5 months ago
Burnaby, Canada Hilton Vancouver Metrotown Full time**What’s in it for me**: At Hilton Vancouver Metrotown, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We are looking for our next great team member to join us on our Sales and Catering...
-
Catering Server, Part Time
5 months ago
Burnaby, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Burnaby, British Columbia, Canada DeliverThat Full timeDeliverThat: A Leading Same-Day Catering Delivery PlatformWe're seeking independent contract delivery drivers nationwide to handle same-day catering and other route-based food deliveries. Our platform offers many delivery opportunities at a higher rate of pay, ensuring you earn more compared to other gig platforms.Why Choose DeliverThat?You set your own...
-
Same-Day Catering Delivery Associate
3 days ago
Burnaby, British Columbia, Canada DeliverThat Full timeDeliverThat is a platform founded by drivers, for drivers, with a mission to provide larger commissions, stronger relationships, and a platform where you're more than just a number.As an independent contract delivery driver with DeliverThat, you'll have the flexibility to set your own schedule and choose from a wide range of delivery opportunities at a...
-
Catering Operations Coordinator
3 days ago
Burnaby, British Columbia, Canada Foodies On Board Full timeCareer Opportunity at Foodies On BoardWe are seeking an experienced and detail-oriented Catering Operations Coordinator to join our team. The ideal candidate will have a strong background in administrative support and possess excellent organizational skills.About the Role:This is a permanent position with a competitive salary range of $45,000 - $55,000 per...
-
Food Service Supervisor
5 months ago
Burnaby, Canada Yo-Bones BBQ Catering Ltd. Full time**Cafeteria Supervisor Responsibilities** - Plans, organizes, directs, controls and evaluates the operations of the cafeteria. - Supervises and evaluates food counter attendants and develops work schedules. - Supervises and coordinates activities of workers who prepare, cook, serve food, clean premises, collect money, operate POS systems and wash dishware. -...
-
Administrative Services Coordinator
2 months ago
Burnaby, Canada Binnie Full timeYou keep multiple projects underway without letting anything slip through the cracks. You pride yourself on excellent communication and thrive on building and maintaining strong working relationships. You are a “people person”, comfortable interacting with staff and clients. Binnie has an exciting opportunity for an Administrative Services Coordinator...
-
Culinary Professional
4 weeks ago
Burnaby, British Columbia, Canada Ziynah Catering Inc. Full timeWe are seeking a skilled Culinary Professional to join our team at Ziynah Catering Inc. as a Cook. The ideal candidate will have no degree, certificate, or diploma, but will be willing to train. The successful candidate will be responsible for preparing and cooking complete meals or individual dishes and foods, inspecting kitchens and food service areas,...
-
Culinary Specialist
4 weeks ago
Burnaby, British Columbia, Canada Ziynah Catering Inc. Full timeCulinary SpecialistZiynah Catering Inc. is seeking a skilled Culinary Specialist to join our team. As a key member of our kitchen operations, you will be responsible for preparing and cooking complete meals or individual dishes and foods. Your attention to detail and ability to maintain a clean and organized kitchen will be essential in ensuring the highest...
-
Sales Manager
5 months ago
Burnaby, Canada Hilton Vancouver Metrotown Full time**What’s in it for me**: At Hilton Vancouver Metrotown, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We are looking for a versatile and well-organized **Sales Manager** with an outward...
-
Sales Manager
5 months ago
Burnaby, Canada Hilton Vancouver Metrotown Full time**What’s in it for me**: At Hilton Vancouver Metrotown, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We are looking for a versatile and well-organized **Sales Manager** with an outward...
-
Culinary Specialist
4 weeks ago
Burnaby, British Columbia, Canada Ziynah Catering Inc. Full timeZiynah Catering Inc. is seeking a skilled Culinary Specialist to join our team. As a key member of our kitchen operations, you will be responsible for preparing and cooking complete meals or individual dishes and foods. Your attention to detail and ability to maintain a clean and organized kitchen will be essential in ensuring the highest quality of food and...
-
Chef
4 weeks ago
Burnaby, British Columbia, Canada Ziynah Catering Inc. Full timeZiynah Catering Inc. is seeking a skilled Chef to join our team. As a key member of our kitchen staff, you will be responsible for preparing and cooking complete meals or individual dishes and foods. Your attention to detail and ability to maintain a clean and organized kitchen will be essential in ensuring the highest quality of food and service.Key...